General Manager

2 months ago

Charlotte, North Carolina, United States Snooze Full time

Snooze - Who Are We?

Morning people Yes, we are those people. We are a full-service breakfast restaurant, and we want each morning to feel like your weekend and happy hour rolled into one - no matter which side of noon it's on. We're the place where you can be you, and where our regulars are anything but. Everyone's welcome at our table because the same goes for our people as it does for our dishes: the unexpected twists are what makes them so special.


The General Manager Role at Snooze

You are the face of Snooze; the lighthouse in direction, operations, morale, engagement, and guest satisfaction. The importance of this role simply can't be overstated, as the success of the restaurant lies in your hands. Some of your objectives may include the planning, organizing, training, and leadership necessary to achieve objectives in sales, costs, labor, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation, community engagement, and sustainability. You are an active member of your community and are responsible for generating and reaching all sales objectives while creating and maintaining an environment consistent with the Snooze Compass and service standards.

The Benefits
At Snooze, we not only want to pay you for the great work you do each and every day, but we also want to help you take care of yourself and your family. Below is a breakdown of a few benefits Snooze offers for this position.

  • Competitive quarterly operational performance bonus
  • Additional competitive yearly bonus for incredible P&L management
  • Long-term incentive program rewarding 5 years of service with a cash bonus, time off, and funds for personal development
  • No late nights-you'll be home by dinner time every night
  • $50 per month for cell phone reimbursement due to using your personal phone for restaurant support (reimbursed monthly)
  • Weekly pay and competitive hourly rates
  • Competitive Basic Health, Dental, Visions, Pet, and Accident Insurance Plans
  • Employer-paid Short Term Disability and Life Insurance Plans
  • 401k/Roth 401k Plans
  • Unlimited affordable Telehealth program
  • 120 Hours (15 days) of vacation time accrued per year and paid at a regular rate
  • 40 Hours (5 days) of paid sick time paid at regular rate per year
  • Four (4) Paid Holidays - Closed Thanksgiving and Christmas Day to spend time with family and friends
  • 8 Hours (1 day) of paid community volunteer time paid at regular rate per hour
  • 100% paid meal benefits
  • Other benefits including potential field trips, community engagement, personal and professional growth, and advancement opportunities
  • Unlimited dance parties

The Position Specifics

  • Completely understand all Snooze policies, procedures, standards, specifications, guidelines, and expectations.
  • Ensure that all guests feel welcome and are given responsive, friendly, courteous, and exceptional service.
  • Be a role model, facilitator, trainer, and able employee in all Snooze hourly positions.
  • Assume 100% responsibility for the quality of products served and service given to guests while also achieving Snooze objectives for sales and growth.
  • Develop, plan, and carry out all restaurant marketing, advertising, and promotional activities and campaigns.
  • Develop relationships with the local community, collaborating with nonprofits, businesses, and government associations in order to bond Snooze to the local community.
  • Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on company policy.
  • Be knowledgeable of Snooze policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.
  • Schedule labor by anticipating sales while ensuring all positions are filled and labor cost objectives are met.
  • Continually strive to develop all staff in managerial and professional skills, building Snooze's future leadership.
  • Consistently monitor financial controls to assure objectives are met in sales, costs, labor, etc. Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies.
  • Prepare all required paperwork, including forms, reports performance reviews, and schedules in an organized and timely manner.
  • Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
  • Ensure that all food and beverage products are consistently prepared and served according to Snooze standards. Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.
  • Create and maintain a fun, safe, and rewarding work environment for all Snoozers

Is this the role for you?

General Managers at Snooze

  • Must be 21 years of age and be authorized to work in the United States.
  • Have knowledge of food, beverage, and service generally involving at least 4+ years of operations and leadership experience.
  • Possess excellent basic math skills and can operate a cash register and Point of Sale system. Must also be able to communicate and understand the predominant language (s) of the restaurant's trading area.
  • Be able to work in a standing position for long periods (up to 10 hours) and have the stamina to work 50 to 55 hours per week.

Let's talk about safety

Your safety is our priority. Because of that, it is every Snoozer's responsibility to ensure cleanliness, sanitation, and safety within our restaurants. We hold both Snoozers and guests accountable to our Safety Guidelines. We require daily wellness checks from all Snoozers and are committed to a safe working environment.

Snooze is an Equal Opportunity Employer

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