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Manager, AIFS Investor Services

4 months ago

Thousand Oaks, California, United States SEI1GLOBAL Full time

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Alternative Investment Funds Investor Services Team. Our primary goal is to provide exceptional customer service and administration servicing for our clients' assigned hedge and private equity funds.

What you will do:

  • You will be responsible for the oversight of onboarding investors into our clients' hedge and private equity funds. We need your due diligence and attention to detail to ensure all proper data points and documentation were received and inputted correctly at the time of a subscription. Once inputted, you will be accountable for the review of all relevant data points in our contact management system in order to facilitate investor reporting.
  • You will be required to adhere to our Anti-Money Laundering policies and procedures when reviewing all investor transactions. As an Investor Services Manager, you are responsible for ensuring your team is in compliance with our department's rules and regulations designed to stop the practice of generating income through illegal actions.
  • You will need to confirm that your team is monitoring our clients' bank accounts for investor wire activity on a daily basis. You will also review and sign-off on wire templates created to facilitate investor payments.
  • You and your team will generate and reconcile all investor reporting, such as investor capital statements. Once approved by the client, you will be responsible for ensuring that the dissemination of this documentation to our clients' end investors and their contacts via an automated distribution process is done accurately.
  • You will correspond with investment managers and their investors regarding day-to-day inquiries, including questions on subscription documents and investor reporting. Client engagement and a dedication to quality service is a must for success.
  • You will conduct performance appraisals, monthly one-on-ones with your supervisors and analysts and provide career pathing and training. You will also ensure staffing requirements are met by assessing resource requirements, interviewing candidates and hiring employees. You will provide and foster a team environment to include individual development, promotions and disciplinary action.
  • You will drive technology enhancements by identifying technology gaps, documenting technical requirements, researching potential solutions and implementing new systems. You will identify risk areas and service gaps while documenting and implementing proposed workflows.
  • You will support the new business development and relationship teams for prospect calls, client visits and presentations. You will facilitate the on-boarding of new and converted clients by gathering client requirements, submitting any custom requests and communicating key deliverables to your team members.
  • Your due diligence and attention to detail during the review process will be key to your team's success while striving for error free processing.
  • We want you to succeed and look for future solutions Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization. You will have the opportunity to partner with a diverse team and grow your career.

What we need from you:

  • BA / BS in Business, Accounting, Finance, Economics, Mathematics or equivalent professional experience.
  • Minimum of 5 years experience in financial services operations; alternatives experience preferred.
  • Minimum 2 of years experience in supervisor role.
  • Intermediate skills in Microsoft Excel.
  • The self-motivation, organization and drive to complete multiple client deliverables in a timely manner without sacrificing excellence or quality.
  • Strong written and verbal communication skills as you will primarily support your clients through email and/or phone calls.
  • Strong customer service skills as you will be communicating daily with your clients and other service providers.

What we would like from you:

  • A drive to broaden one's knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
  • Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy.
  • Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them.
  • Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
  • Curiosity, critical thinking and attention to detail: Whether it's to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
  • Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information.

SEI's competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.


SEI is an Equal Opportunity Employer and so much more...


After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.


SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.