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Strategic Solutions Specialist, Customer Service Operations
1 month ago
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts
Why We Need You
PagerDuty continues to launch new solutions that are a critical part of our future growth, and their success is a top priority for our business. New solutions like our Customer Service offering require domain knowledge, fast learning and focus to ensure the opportunity is maximized. This role will impact ARR growth of these new products by directly contributing in sales opportunities, identifying and sharing best practices and success stories, working with analysts and our powerful dataset to surface accounts with a high propensity to buy, and partnering with our Product teams to guide the direction of our roadmap.
How you contribute to our vision
- Selling: Engage directly with account teams and customers in key opportunities. This will initially require inserting yourself into opportunities and establishing value. Once value is established, as we've proven with other roles, internal demand will follow. The goal of engaging in opportunities is twofold: Positively impact the growth and close of the deal by leveraging your domain knowledge and experience to set the vision for how PagerDuty can bring value to the Customer Service business function. Learn: As with most new solutions there is learning that needs to happen. By engaging in deals you will learn first hand what works, what doesn't, what resonates with customers and where there are gaps.
- Enablement: You will take those best practices and success stories and, working with our enablement team, use them to enable the broader sales team to be more effective at creating pipeline and closing Customer Service deals.
- Pipeline Generation through Data: This individual will work with our analytics team to proactively identify prospects where PagerDuty's Customer Service solution is a strong fit so we can proactively market to them.
- Product Roadmap Influence: As someone on the front lines of opportunities with our Customer Service solution you will be well informed around where our solution is strong and where there is opportunity to close gaps and add more value for our customers. You'll be part of a group that shares field feedback with our product teams to help define a short and long term roadmap that increases the success of our customers and PagerDuty.
About you
- Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to grow and make your team better.
- 4+ years experience in field sales
- Advanced knowledge around Customer Service, including knowledge of the challenges they face and the incentives they have.
- Maniacal focus on enabling Customers' Success
- Experience leading a consultative sales approach in a multi-product, complex software environment
- Creativity, intellectual curiosity, business acumen, grit
- Ability to qualify, execute, and close business opportunities under minimum guidance
- Positive can-do attitude with demonstrated track record in building, managing, and delivering, high performing sales results.
- Strong presentation, verbal and written communication skills
The base salary range for this position is 130, ,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certifiedTM, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
