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Customer Service Operations Solutions Consultant

2 months ago

San Francisco, California, United States PagerDuty Full time

About PagerDuty
PagerDuty empowers diverse teams to excel in their critical operations through the innovative PagerDuty Operations Cloud.

Why This Role Matters
As PagerDuty continues to expand its offerings, particularly in Customer Service, the success of these initiatives is paramount for our growth trajectory.

Our new Customer Service solutions demand specialized knowledge, rapid adaptation, and a concentrated effort to fully leverage market opportunities.

Your Impact on Our Vision
Sales Engagement:
Actively collaborate with account teams and clients on significant opportunities. This role requires you to integrate into sales processes and demonstrate value. Once value is established, internal demand is likely to increase.

Learning and Development:
Engaging in sales will provide insights into effective strategies, customer preferences, and areas for improvement.

Sales Enablement:
Utilize successful case studies and best practices to empower the broader sales team, enhancing their effectiveness in generating leads and closing Customer Service transactions.

Data-Driven Pipeline Development:
Work alongside our analytics team to identify potential clients where PagerDuty's Customer Service solutions align well, allowing for proactive marketing efforts.

Influencing Product Development:
Your frontline experience will inform our product teams about strengths and gaps in our offerings, helping shape both short-term and long-term product strategies.

About You
Embody our values of #takethelead and #runtogether by learning from experiences and feedback to enhance team performance.

  • 4+ years of experience in field sales
  • In-depth understanding of Customer Service dynamics and challenges
  • Strong commitment to Customer Success
  • Experience in a consultative sales approach within a complex software landscape
  • Creativity, curiosity, and business insight
  • Proven ability to qualify and close business opportunities with minimal supervision
  • Positive attitude with a track record of achieving high sales performance
  • Excellent communication skills, both verbal and written

Compensation and Benefits
The base salary for this position is competitive and may include additional compensation such as bonuses, commissions, equity, and comprehensive benefits.

Our Work Environment
PagerDuty promotes a hybrid and flexible workplace, offering numerous opportunities for both in-person and virtual engagement.

Our Values
Our core values shape our operations and team dynamics:

  • Champion the Customer: Prioritize user needs in product design.
  • Run Together: Foster strong teamwork to enhance user impact.
  • Take the Lead: Innovate to become the preferred choice for users.
  • Acknowledge and Own: Take responsibility for efficient delivery.
  • Bring Your Self: Cultivate empathy and trust with users.

What We Offer
We ensure our employees are motivated through a comprehensive rewards system that supports their well-being and that of their families.

Our offerings are competitive and comply with local regulations, including:

  • Competitive salary
  • Comprehensive benefits from day one
  • Flexible work arrangements
  • Generous vacation and paid leave policies
  • Equity options
  • Retirement plans
  • Paid parental leave
  • Wellness programs

Commitment to Diversity
PagerDuty is dedicated to fostering a diverse workplace and is an equal opportunity employer.