Senior Manager of Analytics, Payments

1 month ago

San Francisco, California, United States Headway Full time

Headway's mission is a big one – to build a new mental health care system everyone can access. We've built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don't accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we've grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We're a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.


About the role:

Building a new mental healthcare system at Headway is only possible because of the insights and leverage that data can provide. Over the past year, we've made big strides in developing our data infrastructure around payments, and we are looking to build a world-class analytics team that can drive insights, analyses, and reporting around everything revenue, claims and payments related to help Headway reach its ambitious goals. We're seeking a leader for that team as we execute our mission of making mental healthcare more accessible and affordable across the United States.

Reporting to Headway's Head of Data, you will be responsible for partnering with finance, operations, engineering and product leaders with a shared focus on understanding and improving the financials of Headway and help drive strategy and improve execution by ensuring teams are making data-driven decisions, uncovering the insights and building the analytic models needed to fuel the company's growth. You'll work closely with the rest of the Data and Data Engineering teams who are building the data infrastructure for Headway as a whole.

Headway is growing at an unprecedented speed, which provides a unique opportunity for an action, growth, and impact-oriented leader to build a world-class team and culture of data excellence.

You will:

  • Partner with Finance and Operations leadership to develop an analytics roadmap and help build a rigorous culture of data-driven decision making including:
  • Hire, inspire, and manage a growing team of data analysts
  • Work with engineering to build and evolve our data infrastructure to surface key metrics through automated dashboards and regular reporting ensuring stakeholders and executive leadership are well-informed
  • Serve as a thought leader, championing data-driven decision-making, analytics, and experimentation across the organization

What will make you successful:

  • Have 5+ years of experience in an analytics with 3+ year of that experience in a team leadership role in a fast-paced technology company environment with proven experience building high-functioning data or analytics teams
  • Understand financial and accounting metrics and forecasting, and a strategic mindset to provide actionable recommendations on how to develop our payments and ledgering systems
  • Bring years of hands-on experience working with data at various levels from building and managing complex data pipelines and ETL processes, to developing data science models
  • Are proficient across a range of industry tools (Snowflake, Fivetran, DBT, etc.) and query (SQL etc.) and business intelligence tools (Looker, Metabase) and ideally statistical analysis languages (Python, R, etc.)
  • Lead with empathetic: you are eager to see the world from your users' perspective
  • Excel at simplifying data, be able to explain complex data stories to different stakeholders
  • Are energized by ambiguity & a self-starter: you love to drive the direction of ambiguous projects
  • Find meaning in the mission. We are working to solve the biggest problems in mental health care today: access and affordability.

Compensation and Benefits:

  • Salary information is based on a single salary target per role:
    • The starting salary for this role is $202,300 based on industry tenure and experience.
  • Benefits offered include:
    • Equity compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave for eligible employees
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Unlimited PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

#LI-PA1


We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

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