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Payment Operations Manager
2 months ago
We are seeking a highly skilled Payment Operations Manager to join our Payments Team at Square. As a key member of our team, you will be responsible for driving operational excellence for our complex ecosystem of gateways and acquirers.
Key Responsibilities- Manage payment operations across multiple acquirers, gateways, networks, and product types.
- Partner closely with our Product Data Science and Financial Platform Engineering teams to maintain and iterate on our data analytic tools which support KPIs for payment success rates.
- Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners.
- Design and monitor reporting that captures deep insights related to processing performance, including both payment industry standards, as well as Square-specific metrics.
- Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas.
- 5+ years experience in the payments industry at either a bank, acquirer, fintech, or similar.
- Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment.
- Experience working cross-functionally with Payment Partnerships, Finance, Data Science, Product and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work.
- Experience driving continuous improvement projects, where you've applied deep knowledge to uncover and execute both short and long-term optimizations.
- Exposure to and experience working with multiple external partners in the payments supply chain.
- Strong business analytic skills, including the ability to use data to drive and influence business requirements.
- Excellent business acumen, communication skills, and self-starting attitude.
- Proficiency with analytics platforms (Mode, Tableau, Looker), expert in a spreadsheet (Google Docs, Excel), and SQL skills greatly preferred.
- Experience working in an ambiguous space and driving projects from ideation to launch.
- Competitive base salary ranges based on job-related skills, experience, qualifications, work location, and market conditions.
- Full-time employee benefits include healthcare coverage, health savings account, flexible spending account, retirement plans, employee stock purchase program, wellness programs, paid parental and caregiving leave, paid time off, paid sick leave, learning and development resources, paid life insurance, AD&D, and disability benefits.
