Administrator Enterprise Imaging Associate

2 months ago

Orlando, Florida, United States AdventHealth Full time

AdventHealth Information Technology

All the benefits and perks you need for you and your family:

  • Benefits from Day One
  • Career Development
  • Whole Person Wellbeing Resources
  • Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time Days, Monday-Friday, 8am-4pm

The role you'll contribute:

The Associate Enterprise Imaging Administrator is primarily responsible for basic level onsite Picture Archiving Communications Systems (PACS) support for AdventHealth Radiology and Cardiology imaging applications and hardware equipment. The Associate Imaging Administrator is required to report onsite at their associated AdventHealth facilities, work throughout the duration of their shift, and is responsible for promptly resolving PACS incidents and requests via the ServiceNow ticketing system while adhering to the organization's established service level agreements (SLAs). Additionally, this role acts as an Information Technology resource to all imaging clinical staff, Radiologists, and Cardiologists and supports the department with day-to-day technology incidents & requests which include but not limited to: ServiceNow tickets, imaging workflow build & configuration, voice dictation & reporting, modality configuration & connectivity, diagnostic equipment, participation of project tasks, archiving, prefetching, new initiatives, and other related imaging systems and components. As part of AdventHealth's mission and service standards, the Associate Imaging Administrator participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

  • Required to report onsite at the designated AdventHealth facilities, work the duration of each shift, participate in an on-call rotation, and support our team's effort to provide 24x7x365 PACS support to our Radiology & Cardiology imaging departments
  • Required to have accessible transportation available for support of primary and secondary facilities during the duration of each shift and when on-call. Minimum of 25% travel
  • Diagnoses, troubleshoots, and resolves basic-level PACS incidents and requests via the ServiceNow ticketing system for imaging related software applications and hardware equipment while adhering to the AdventHealth's established service level agreements (SLAs) and ticket processing guidelines outlined in the Incident and Request Management Standard Operating Procedures (SOPs).
  • Serves as an Information Technology resource between the imaging clinical staff, Radiologists, Cardiologists, and third-party vendors and provides prompt technical support / resolution pertaining to all Enterprise Imaging systems & components
  • Ensures the enterprise PACS system is operating efficiently and engages with appropriate AdventHealth Information Technology (AIT) resources, third-party vendors, and clinical staff, as needed, to appropriately diagnose, troubleshoot, and resolve items such as: PACS diagnostic stations / scanners, modality & imaging network connectivity to Enterprise Imaging applications
  • Performs routine system / preventive maintenance, testing, installations on the PACS applications and hardware equipment to support the daily operation of imaging departments
  • Participates in imaging project activities such as: logging time in the project application, provides guidance on imaging needs and requirements, follows-up on project deliverables, and communicates project details to key stakeholders
  • Adheres to the Information Technology Service Management (ITSM) policies and the Information Technology Infrastructure Library (ITIL) framework, with regard to, planning, operating, and delivering Information Technology services to our customers
  • Provides basic level knowledge and support for the Enterprise Imaging Systems to include, but not limited to, the following clinical, non-clinical applications and hardware solutions

Qualifications

The expertise and experiences you'll need to succeed:

  • Minimum of 1-year Healthcare or IT
  • Excellent communication skills with the ability to work courteously and effectively with all levels of customers including team members, leadership, physicians, clinical staff and vendors
  • Basic level of knowledge & understanding in a clinical informatics environment
  • Strong analytical, organizational, technical, & project management skills
  • Ability to prioritize / multitask and complete several projects / initiatives within established deadlines in the order of greatest importance with little supervision
  • Certified PACS Associate (CPAS) OR Certified Imaging Informatics Professional (CIIP) preferred
  • PC Installation experience preferred
  • Hardware and software troubleshooting skills preferred
  • Knowledge and understanding of basic network setup/configuration preferred
  • Ability to work independently
  • Understanding of MS Windows imaging process, file systems, bios, etc. preferred
  • Inventory management skills preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 - Day

Req ID:

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.


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