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Closing Manager

1 month ago

Paramus, New Jersey, United States Longbridge Financial Full time

Company Description

Longbridge Financial, LLC (LBF) is an innovative company committed to responsibly helping senior homeowners reshape their financial future to improve their retirement. Our mission is to be consistently fair, transparent, and professional at all times with our employees, customers, and partners.

Recognized as an Industry Changemaker, Longbridge CEO Chris Mayer looks at the industry differently and values employees at all levels who drive our company forward. In fact, we are now a top 2 reverse mortgage lender.

Why work with us?

At Longbridge Financial, "We do the right thing" is more than a mantra, it's our guarantee. We want to attract the best and brightest—that's why we're committed to giving our employees the support they need and the respect they deserve. We offer competitive compensation packages and benefits, as well as a strong marketing and operations foundation. Join us for a rewarding career with remarkable growth potential. Ready to be a changemaker and be a part of a team to help propel Longbridge to number one?

Job Description

LBF is excited to keep growing, we are adding a Closing Manager

The Closing Manager will report to the Associate Director of Closing and Post Closing. This position is primarily responsible for all closing activities by leading and supporting a team of closers for our growing retail and wholesale business channels. This critical role is instrumental to the operations organization and will be an integral part of the operations management team. This position can be located in our Paramus or Houston office, be hybrid or remote.

Position Summary:

Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners.

Essential Functions/Specific Duties:

  • Staff Management includes hiring, training and managing teams consisting of 10-20 mortgage closers
  • Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance
  • Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements
  • Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management
  • Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met
  • Work with training, and other department heads to develop training tools for all team members
  • Notify and work together with underwriting, managers and other department team members of any issues or delays with closing
  • Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process
  • Monitor and send daily & weekly production reports with quality and current production challenges to management
  • Develop strategies to improve process and enhance workflow
  • Hold weekly department meetings
  • Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring
  • Onboarding calls with Wholesale partners
  • Complete internal and external audits of HECM and Proprietary programs
  • Review and edit work instructions as needed as well as update daily checklists
  • One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address
  • Motivate and lead team to success using daily recognition, team building activities and positive reinforcement
  • Travel, prepare & present department material to offsite/on-site meetings and industry conferences multiple times a year
  • Complete and administer employee annual performance review

Qualifications

Qualifications, Job Requirements, and, Education:

  • Strong knowledge of all closing regulations including but not limited to RESPA/TILA, Reg B, etc.
  • Effectively work under time constraints with multiple competing priorities
  • Ability to multi-task in fast paced environment
  • Excellent leadership, communication skills, follow up, problem solving and analytical skills
  • Ability to proficiently use Microsoft Office software, including Outlook, Word, and Excel
  • Must be responsible, detail oriented, and maintain reliable follow through
  • May require long hours/overtime at certain times of the month
  • Closing experience within the past 3 years
  • 5+ years management experience a plus
  • Bachelor's degree required or equivalent combination of management and closing experience
  • Excellent analytical skills
  • Multi-tasking and prioritization skills necessary

Additional Information

  • Full benefits
  • 401(k) with company match
  • Paid time off
  • Working in a growing and dynamic industry
  • LBF is an EEO/AA/Vet/Disabled Employe
  • Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.