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Client Support Specialist

2 months ago

Neenah, Wisconsin, United States Jewelers Mutual Group Full time
Position Overview

As a Customer Service Associate, you will engage with policyholders, potential clients, and colleagues through various communication channels. Your expertise in insurance and jewelry will be essential in promoting personal jewelry insurance to prospective clients and jewelers. This role encompasses both incoming and outgoing customer interactions.

Why Choose Jewelers Mutual Group:

We are a well-established, financially stable organization that values curiosity and innovation. Our core principles of Agility, Accountability, and Relevancy guide us as we enhance the jewelry industry, which we have proudly served since 1913. Our commitment to our customers and the evolution of our products and services positions us as a trusted advisor in the field.

With a comprehensive benefits package and locations across the United States, consider advancing your career with Jewelers Mutual Group.

Key Responsibilities
  • Deliver exceptional customer service by showcasing extensive knowledge of Jewelers Mutual and its offerings, aiming to surpass competitors through outstanding care.
  • Address inquiries through multiple channels, providing support to customers, jewelers, and agents.
  • Assist clients and agents with questions, updates, and claims, ensuring prompt and accurate resolutions.
  • Actively listen to customers to identify their needs and strive for first-contact resolution.
  • Efficiently navigate dual screens and various software applications.
  • Consistently adhere to customer service performance metrics.
  • Demonstrate a commitment to achieving goals and pursuing continuous professional development.
  • Participate in additional project work as needed.
  • Maintain regular attendance and punctuality as a condition of employment.
To succeed in this role, you must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities to enable them to perform essential functions.

Qualifications
  • Minimum requirement of a high school diploma or GED.
  • Preferred experience of 3 months to 1 year in customer service.
  • Proficient in Microsoft Office and Outlook.
  • Skilled in keyboarding and managing multiple systems and screens simultaneously.
  • Exhibit a high level of confidence, enthusiasm for achievements, and a positive attitude aimed at exceeding customer expectations. A passion for jewelry is encouraged.
  • Excel in accuracy, quality, and teamwork.
  • Adapt to change, foster a positive work environment, and engage in continuous learning.
  • Possess excellent multitasking and computer skills.
  • Demonstrate patience, empathy, and active listening abilities.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional requirements to stand, walk, use hands for various tasks, and communicate verbally.