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Customer Service Inventory Specialist
2 months ago
Customer Service Planning Specialist
Essity UK Limited is currently in search of a Customer Service Planning Specialist to join our dynamic team.
About the Role
This role serves as a pivotal point between Planning, Systems, Customer Service, and Sales. The successful candidate will oversee customer inventory management, utilizing analytical insights to enhance service quality. Building strong internal and external relationships will be essential, alongside leveraging expertise in system operations, data interpretation, supply chain management, and customer support. A key focus will be on advancing technological improvements to deliver value and efficiency within the Customer Service Department.
We are seeking individuals who exemplify our core values, are willing to challenge the status quo, innovate, and adapt quickly. Continuous improvement of our products and ourselves is at the heart of our mission. If you resonate with this vision, we would be eager to connect.
Key Responsibilities
- Oversee Customer Inventories and Vendor Managed Inventory (VMI) by collaborating with clients to accurately predict usage, optimize safety stock levels, analyze trends, and ensure seamless data flow across systems.
- Manage Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory) to guarantee effective execution of customer order requirements.
- Facilitate Order Entry through daily proposals, ensuring the creation, validation, and optimization of customer orders.
- Address and resolve order-related challenges that may affect service levels and customer satisfaction.
- Continuously enhance information flow to improve sales forecasts through collaboration with internal teams, including Operations, Planning, Sales, Transportation, and Customer Service.
- Lead the development and maintenance of value-added technologies that enhance Customer Service and the customer experience.
- Enhance Customer Services Digital Capabilities and drive initiatives in Digitalization, Automation, and System Optimization.
- Establish and nurture relationships with customers through effective communication and problem-solving strategies.
Who You Are
The ideal candidate will possess a Bachelor’s degree in Business, Economics, Engineering, or a related field, along with:
- A minimum of 4 years of experience in a Supply Chain or Planning environment.
- Experience in at least two planning disciplines, such as Demand Planning, Inventory Planning, Replenishment Planning, or Supplier Management.
- Familiarity with SAP systems and Supply Planning within the Manufacturing sector.
- Proven account management and relationship management skills.
- Experience in implementing supply chain systems and processes (CPFR, VMI, ERP).
- Advanced proficiency in Excel.
- APICS certification is advantageous.
What We Offer
At Essity, we recognize that each employee's learning and professional development journey is unique. We are committed to empowering our team members to reach their full potential within a culture driven by a powerful purpose.
We promote a collaborative and inclusive culture, support well-being and sustainable working life, and offer competitive total rewards.
Essity is dedicated to equal employment opportunities and providing reasonable accommodations to qualified candidates in accordance with applicable laws. We value diversity and encourage applications from all qualified individuals.
Together, we are enhancing lives every day.
Working at Essity is more than just a job; it is an opportunity to contribute to a healthier, more hygienic, and safer world through impactful innovations and sustainable solutions.
