Current jobs related to Guest Service Agent - New York, New York - Holiday Inn Express New York City Times Square

  • Guest Services Agent

    3 weeks ago

    New York, New York, United States New Castle Hotels Full time

    Job Summary:New Castle Hotels is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key Responsibilities:Make a First Impression: Greet guests warmly...

  • Guest Service Agent

    1 week ago

    New York, New York, United States Resorts World New York Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Resorts World New York. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest...

  • Guest Service Agent

    2 days ago

    New York, New York, United States Innside New York Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Innside New York. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests, responding to their...

  • Guest Service Agent

    3 days ago

    New York, New York, United States Hilton Head Health Full time

    Join Our Team at Hilton Head HealthWe are seeking a highly skilled and passionate Guest Service Agent to join our expanding Guest Services department. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of remarkable.Key Responsibilities:Manage the welcome...

  • Guest Service Representative

    4 days ago

    New York, New York, United States Hersha Hospitality Management Full time

    Job SummaryWe are seeking a Guest Service Agent/Night Auditor to join our team at Hersha Hospitality Management. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.Key ResponsibilitiesGreet and register guests in a friendly and courteous manner, adhering to...

  • Guest Service Representative

    2 weeks ago

    New York, New York, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAnswer and respond to guest inquiries and requests...

  • Guest Services Representative

    1 week ago

    New York, New York, United States Le Meridien Central Park Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Le Meridien Central Park. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesDeliver personalized service to...

  • Guest Service Representative

    4 days ago

    New York, New York, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at the New York Marriott Marquis. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAnswer and respond to guest inquiries and requests in a timely...

  • Guest Services Representative

    2 weeks ago

    New York, New York, United States Le Meridien Central Park Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Le Meridien Central Park. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesDeliver personalized service to...

  • Guest Services Representative

    2 weeks ago

    New York, New York, United States Le Meridien Central Park Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Le Meridien Central Park. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesDeliver personalized service to...

  • Guest Services Representative

    1 week ago

    New York, New York, United States Highgate Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at The James New York - NoMad. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesProvide warm and welcoming service to all guests,...

  • Guest Services Coordinator

    4 weeks ago

    New York, New York, United States The ONE Group Full time

    Position Overview:A Host/Hostess is responsible for overseeing concierge services and managing reservation systems effectively. This role requires optimizing guest flow during service and fostering strong relationships with booking agents. Additionally, the Host/Hostess must ensure that all guest data is current and engage with guests through digital...

  • Guest Services Director

    3 weeks ago

    New York, New York, United States Mandarin Oriental, New York Full time

    Job SummaryMandarin Oriental, New York is seeking a highly skilled and experienced Front Office Operations Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and that our operations run smoothly.Key ResponsibilitiesSupervise and Assist Guest Service...

  • Guest Services Representative

    2 weeks ago

    New York, New York, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Compass Group, North America. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring all necessary...

  • Guest Services Coordinator

    4 weeks ago

    New York, New York, United States Cipriani Full time

    POSITION: FRONT DESK AGENT FLSA DESIGNATION: NON-EXEMPT POSITION REPORTS TO: HOTEL MANAGER SALARY RANGE: $26.00 - $28.00 per hour POSITION OBJECTIVE: The Front Desk Agent serves as the initial point of contact for guests, managing reservations and inquiries. This role is crucial in ensuring a seamless guest experience from arrival to departure. The agent is...

  • Guest Services Manager

    4 weeks ago

    New York, New York, United States Crescent Hotels & Resorts Full time

    Careers - Guest Services ManagerCrescent Hotels & ResortsJoin our dynamic team at Crescent Hotels & Resorts, where we prioritize wellness and balance for our guests. Our innovative approach combines a healthy lifestyle with exceptional hospitality, ensuring our visitors feel their best during their stay.We are currently on the lookout for a motivated,...

  • Hotel Guest Services Representative

    5 days ago

    New York, New York, United States Essex Hotel Management Full time

    Guest Services AgentEssex Hotel Management is seeking a dedicated Guest Services Agent to join our team at the Hampton Inn & Suites in Lake Placid, NY. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Greet and register guests, ensuring a...

  • Guest Service Representative

    3 days ago

    New York, New York, United States HYATT Hotels Full time

    Job SummaryWe are seeking a skilled Guest Relation Agent to join our team at Hyatt Hotels. As a key member of our resort staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAnswer incoming calls and respond to guest inquiries in a timely and professional...

  • Guest Services Coordinator

    2 weeks ago

    New York, New York, United States Bills Service Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Guest Services Intern. As a key member of our Guest Services team, you will be responsible for assisting in the development, organization, and management of event/game operations at Highmark Stadium and other Buffalo Bills facilities.Key ResponsibilitiesAssist in the...

  • Guest Services Representative

    4 weeks ago

    New York, New York, United States Six Flags Great Escape Full time

    Position Title: Hotel Front Desk AgentJob Category: In ParkRequisition Number: FRONT006819Job Overview:As a Hotel Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming and memorable experience. Your role is crucial in maintaining high standards of customer service and operational efficiency.Key Responsibilities:Warmly...

Guest Service Agent

4 months ago

New York, New York, United States Holiday Inn Express New York City Times Square Full time


Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It



About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunties at this location, click here.

Source: Hospitality Online