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Hotel Guest Services Representative

2 months ago

New York, New York, United States Essex Hotel Management Full time
Guest Services Agent

Essex Hotel Management is seeking a dedicated Guest Services Agent to join our team at the Hampton Inn & Suites in Lake Placid, NY. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our guests.

Key Responsibilities:
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-ins and check-outs efficiently, using our point-of-sale system and handling various forms of payment
  • Provide guests with information about hotel amenities, services, and local attractions
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Work collaboratively with our team to ensure a high level of guest satisfaction
Requirements:
  • Previous hotel experience preferred
  • Strong communication and interpersonal skills
  • Ability to work a flexible schedule, including weekends and holidays
  • Detail-oriented and organized, with a focus on delivering exceptional guest service
About Essex Hotel Management:

We are a solution-driven company that values our team members, partners, and guests. Our DRIVEN approach emphasizes dedication, responsiveness, integrity, value-orientation, engagement, and nimbleness. We are committed to equal opportunity for all and strive to create a positive and inclusive work environment.