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Guest Service Agent

2 months ago

New York, New York, United States Innside New York Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Innside New York. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
  • Assist with guest check-in and check-out, ensuring all necessary information is accurate and up-to-date.
  • Process guest payments and handle any issues related to billing or room assignments.
  • Respond to guest inquiries and resolve any issues or concerns in a prompt and courteous manner.
  • Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.
  • Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide personalized recommendations to guests.
  • Ensure all guest interactions are handled with a high level of professionalism, respect, and empathy.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel front office experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and effective manner.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

We offer a competitive hourly wage of $23.00 per hour, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.