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Guest Services Representative
2 months ago
We are seeking a highly skilled Guest Services Agent to join our team at The James New York - NoMad. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities- Provide warm and welcoming service to all guests, responding to their inquiries and requests in a timely and professional manner.
- Manage the Front Desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Process guest payments, handle cash and credit transactions, and maintain a high level of cash handling and credit policies.
- Stay up-to-date on hotel services, facilities, and promotions, and communicate this information to guests as needed.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
- Maintain a clean and organized work area, adhering to hotel standards and regulations.
- High School diploma or equivalent required; college coursework in a related field preferred.
- Previous experience in a hotel or hospitality setting, with a focus on customer service and front desk operations.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
As a Guest Services Agent with Highgate, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
