CX Oracle Field Service Cloud Specialist
4 weeks ago
Title: CX Oracle Field Service Cloud Specialist
Location: Pleasanton, CA - 100% Remote
Duration: 12+ months contract with possible extension
Job Description:
- Hands-on experience with the configuration of Oracle Field Service Cloud application.
- Expert in the areas of Oracles Field Service Cloud.
- Bachelor's or master's degree in engineering or computer Science (BS/MS) or a technical field or equivalent work experience.
- Strong techno-functional skills in proposing and designing optimal solutions, including ownership of the overall solution for customizations/integrations on Oracle CX Fusion Service Cloud Projects.
- Experience working with or as a part of Service teams and solutions including incident management, service requests, work orders, contact centers, and knowledge management.
- Experience with self-service and portal technologies such as Oracle Digital Customer Service, Oracle Digital Assistant, and Oracle Intelligent Advisor.
- Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
- Excellent problem-solving, critical thinking, and analytical skills with the ability to exercise mature judgment.
- Excellent customer-facing & interpersonal skills with the ability to build rapport with all stakeholders.
- Facilitate requirement-gathering sessions
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