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Customer Service Operations Specialist
4 months ago
Company: Havaianas
Job Title: Customer Service Operations Specialist
Department: Operations
Reporting to: Senior Manager Customer Service
Location: Venice, CA
_________________________________________________________________________
ABOUT ALPARGATAS
Alpargatas represents a powerhouse of hyper-connected and iconic brands. The company vision focuses on becoming increasingly global through major investments in digital, innovation and sustainability. Alpargatas is the largest footwear company in Latin America with the brand Havaianas producing 250 million pairs a year and over $1B in revenue.
ABOUT HAVAIANAS
Havaianas is the largest brand of flip flops in the world and is increasing the product offering in apparel, accessories and new styles of footwear. The iconic design of its classic flip flop has been unchanged for 60 years and represents the most timeless design in open toe footwear. The brand is geared for growth in the US with 6+ stores, Havaianas.com, and surf specialty, apparel specialty, and presence in major department stores. Alpargatas is making significant investments in the North America & Caribbean operation to ensure Havaianas will take a leadership position in the market in the coming years.
JOB SUMMARY
Provide operational support to the wholesale sales team, focusing on key account retailers and sales reporting needs.
*This is a Hybrid position. Candidate must live in the Los Angeles area and must be willing to work at our Venice, CA HQ up to 2x per week.
RESPONBILITES
- Process daily EDI and provide recaps to Sales Representatives outlining any issues.
- Order entry for non-EDI customers.
- Monitor and maintain orders for assigned Sales Representatives and customers. Send weekly open order reports with updates.
- Provide up-to-date fulfillment concerns and work with Sales Representatives on extensions or substitutions to maximize on time order fulfillment.
- Assist in the set up and testing (as needed) for new key account retailers Coordinate with the IT team on any EDI onboarding and testing to ensure quick turnaround.
- Work in conjunction with the Customer Service Manager to be a liaison between sales, product, operations, and IT to ensure system accuracy and efficiencies.
- Work with IT and product team to ensure timely updates to SPS & GXS catalogs.
- Support sales and executive teams with adhoc reporting needs.
- Support Operations team with additional needs as requested.
QUALIFICATIONS
- 3-5 years of customer service operations responsibilities.
- Previous experience working with EDI
- Strong working knowledge of retail math and concepts.
- Excellent interpersonal relationship skills with a focus on building long-term partnerships.
- Ability to plan resources effectively, anticipate obstacles and develop solutions.
- Highly resourceful, flexible and works well in an unstructured environment.
- Strong written and verbal communication skills.
- Cross functional influencing skills to drive profitability and efficiency.
- Proficient in Excel and SAP.
- Strong presentation, written and verbal communication skills.
