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Technical Support Specialist

3 months ago

Reading, United States Acro Service Corp Full time

Job Title : Technical Support Specialist

Duration : 06 months(Possibility of extension)

Location : Wyomissing PA, 19610

Pay : $20/hr on w2 basis without benefits.


Summary:

The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.


Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support


Qualifications:

• Associate's degree in computer related field or equivalent training required

• 0-2 years experience required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one’s time

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software