First Line Support Specialist

4 days ago


Reading, Ohio, United States Preston College Full time

Job Summary:

We are seeking an enthusiastic and customer-focused individual to join our 1st Line Support Team as a First Line Support Specialist. As a key member of our team, you will provide exceptional support to our customers via phone, live chat, or email, helping them with any queries they may have.

Key Responsibilities:

  • Answering telephone calls from customers and dealing with email and live chat inquiries
  • Providing world-class support to customers, helping them with any queries they may have
  • Working closely with the team to provide market-leading support to our customers

Requirements:

  • Good communication skills and the ability to deal with people over the phone
  • Confidence in dealing with customers, with full training and support provided
  • A-levels in Mathematics and English

Working Hours:

37.5 hours per week, Monday to Friday, 8am to 6pm, with a 1-hour unpaid lunch break and a flexi-time policy in place.

Future Prospects:

This role provides excellent job satisfaction and can be a great stepping stone for a career in customer service or technical support.



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