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Technical Support Specialist

2 months ago

Reading, Pennsylvania, United States Objective Corp Full time

**Job Summary**

A product technical support specialist is required to lead the operations of the UK support team and deliver product support services. The ideal candidate will have experience in managing a small team and providing remote technical support to customers.

**Key Responsibilities**

• Manage and coach the team on best practices and establish continuous improvement

• Maintain governance to the highest standard

• Provide remote product technical support to customers

• Diagnose and provide solutions to customer issues

• Maintain up-to-date technical knowledge of Objective solutions and environments

• Build positive relationships with designated customers

• Work with a global managed services team

**Requirements**

• 2+ years experience managing a small team

• 3+ years in a post-sales role delivering technical support services

• Sound knowledge of SQL, Windows/Unix Operating System

• Experience with a programming language (Java/C++) and a repository system (MS SharePoint)

• Knowledge of Web/Application Server

**What We Offer**

• Work in a beautiful open-plan office in Reading

• Free breakfast and fitness programs

• Social events to get to know colleagues