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Support Coordinator

2 months ago

Pittsburgh, United States Global Wordsmiths Full time

Company Description

Global Wordsmiths is a social enterprise that provides translation, interpretation, training, and consulting services with a focus on language access advocacy. We are dedicated to advancing a culture of language accessibility. As a Social Enterprise, Global Wordsmiths is committed to providing low-cost, high-quality services while giving back to the community. Global Wordsmiths also offers competitive employee benefits and works hard to cultivate a safe, supportive, and healthy work environment.


Role Description

We seek a full-time Support Coordinator to work 40 hours per week working with the Support Coordination Manager, Senior Director of Operations, Senior Director of Sales, Director of Finance, and Vendor Manager as needed to ensure the smooth operation of Global Wordsmiths’ interpretation support and coordination operations. This is an in-person position at the company’s Pittsburgh headquarters, with “Work-From-Home Wednesdays” for those who wish to work virtually one day per week.



Qualifications

  • 3+ years of experience working with people from diverse cultures and backgrounds
  • Background in the language services industry is preferred
  • Familiarity with and adaptability to software tools and scheduling management systems
  • Excellent organizational skills and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment, meet deadlines, and process requests quickly and efficiently
  • Strong customer service skills, including excellent professional written and verbal communication
  • Ability to prioritize and delegate tasks and responsibilities to team members
  • Must be able to work independently and within a small team