Community Support Coordinator

1 week ago

Pittsburgh, Pennsylvania, United States Housing Authority of the City of Pittsburgh Full time
Job Overview

Position Summary

The primary objective of the Community Support Coordinator is to address the requirements of the local population, particularly within all Low-Income Public Housing (LIPH) communities. The incumbent will conduct intake evaluations, provide resources, and refer individuals to suitable internal or external support systems within the Resident Self-Sufficiency Department. Additionally, this role will assist the Family Self-Sufficiency Supervisor by executing the initiatives of the RSS Department, engaging with residents, and offering guidance to identify their needs and effective strategies for achieving self-sufficiency.

All responsibilities must align with the mission, strategic goals, and objectives of the Housing Authority of the City of Pittsburgh (HACP).

Key Responsibilities

  • Promote the program to residents, focusing on single-parent households and at-risk youth, ensuring effective recruitment for RSS initiatives to meet departmental goals.
  • Deliver comprehensive case management, which encompasses intake, assessment, education, and referrals to local service providers within HACP LIPH Communities.
  • Oversee the provision of services, ensuring they are delivered consistently and satisfactorily.
  • Organize educational events on various topics, including healthcare, job search strategies, life skills, and digital literacy.
  • Support the PHA, tribe/TDHE, or RA in forming resident groups to enhance self-sufficiency efforts and encourage informal support networks among residents.
  • Facilitate the establishment of Civic Engagement and/or Self-Help Groups with residents and community organizations to foster a sense of community and mutual support.
  • Monitor and document the ongoing provision of services and track participant progress, ensuring appropriate supportive services are available.
  • Conduct interviews with residents regarding personal, financial, employment, and housing needs to assess the nature and extent of their challenges.
  • Develop individualized case plans with clients, assisting them in leveraging their strengths and external resources to enhance their social functioning.
  • Evaluate residents' financial literacy and guide them towards self-sufficiency, including eligibility for homeownership counseling and housing resources.
  • Assist residents in modifying behaviors and enhancing their understanding of personal challenges.
  • Build relationships with housing professionals and service providers to stay informed about available services for HACP residents.
  • Refer residents to relevant supportive services and community resources, encouraging their journey towards self-sufficiency.
  • Assist in organizing networking and educational workshops and developing resident councils as needed.
  • Coordinate on-site events for residents within the Family Self-Sufficiency program.
  • Maintain case notes and track participation and referrals, ensuring accurate documentation of resident and community resource information.
  • Collaborate with the FSS Master's Coordinator, Clinical Coordinator, and Referral Manager to ensure best practices and appropriate referrals.
  • Communicate issues to Property Managers to adjust service offerings or address broader concerns.
  • Complete required training and certification within the first year of employment.
  • Manage a caseload of residents with significant needs, providing tailored service coordination.
  • Perform additional duties as assigned within the scope of Service Coordination.

Qualifications

A Bachelor's degree in Social Services, Criminal Justice, Human Services, or a related field, along with a minimum of three years of experience in a social service environment, including case management, intake assessments, and referral processes. An equivalent combination of education and experience may be considered. The candidate must demonstrate the ability to support and assess residents effectively.

Technical Proficiencies

Successful candidates should possess strong computer skills and proficiency in TAAG and MS Office applications (Word, Excel, and Outlook). The ability to learn additional software as required is essential.

Physical Requirements

The physical demands of this position require frequent travel to various Authority properties. Daily activities include sitting, standing, reaching, operating office equipment, and attending meetings. The employee must be able to communicate effectively in person, in writing, and via telephone, and may occasionally need to lift up to 25 pounds.

Work Environment

This position operates in an office setting and on Authority properties, where employees may encounter varying temperatures and conditions. The noise level may be elevated, and the environment may present more hazards than a typical office. Collaboration with contractors and residents is also a component of this role.

The Housing Authority of the City of Pittsburgh (HACP) is committed to providing equal employment opportunities (EEO) to all employees and applicants, prohibiting discrimination and harassment of any kind.

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