Information Technology Specialist
4 weeks ago
IT Specialist
Location: Akron, OH (Hybrid)
*This position will be a Sunday - Thursday schedule from 11am – 7pm EST*
POSITION SUMMARY:
We are looking for an IT Specialist to join our team and provide technical support to our retail store locations across North America. You will be responsible for configuring, maintaining, and troubleshooting various hardware and software systems, as well as the network used within our store locations.
To be successful in this role, you should have a bachelor's degree in computer science or a related field, or equivalent work experience. You should also have at least three years of relevant experience in IT support, administration, or engineering. You should be familiar with Windows and Linux operating systems, Apple IOS, Intune, as well as common office applications and cloud services. You should also have strong problem-solving, communication, and customer service skills.
The optimal candidate will also have strong project management skills, with a proven history of delivering successful projects on time and within budget.
RESPONSIBILITIES:
- Respond to technical inquiries from Store management and store associates within our store locations. Communication can be via phone, email, or chat.
- Diagnose and resolve hardware and software issues which are occurring in Store environments.
- Provide support and troubleshooting for network devices, such as routers, switches, firewalls, and wireless access points.
- Implement and enforce IT policies and procedures, such as password management, data protection, and user access control.
- Document and maintain IT inventory, assets, and records as necessary.
- Create and manage individual incidents assigned to our queue to ensure proper resolution.
POSITION QUALIFICATIONS:
- Bachelor's degree in computer science or a related field, or equivalent work experience.
- Technical Certifications a plus.
- Technical troubleshooting, diagnosing and problem-solving skills.
- Minimum of 3 years of IT related experience.
- Windows and Linux operating systems, Apple IOS, Intune
BENEFITS & PERKS:
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more
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