Mobile Technology Engineer
2 weeks ago
HealthTECH Resources, Inc. is looking for a skilled Mobile Device Management Specialist for a long-term engagement with a leading healthcare organization. This position plays a vital role in overseeing and supporting the mobile device technologies utilized within the organization.
If you possess a robust background in mobile device management, particularly with Intune, and have a knack for delivering technical assistance, we invite you to explore this opportunity.
Key Features of the Role:
- Contract length: 13 months
- Standard working hours: 08:00 - 16:30
- On-site presence required
- No on-call responsibilities
- Engagement with advanced mobile technologies
- Opportunity to enhance a large-scale mobile device infrastructure
Main Responsibilities:
- Act as a Subject Matter Expert in managing corporate mobile device technologies (including iPads, iPhones, Android devices, tablets, etc.)
- Serve as an escalation point for mobile device support, deployment, management, and implementation
- Conduct hands-on technical tasks related to mobile devices
- Oversee the technical environment, inventory, compliance, and cost-effectiveness of the corporate mobile device ecosystem
- Develop and refine operational policies for the team
- Document and maintain standard operating procedures and practices
- Collaborate with other departments to test and implement solutions for various mobile devices and applications
- Deliver exceptional customer service
Essential Qualifications:
- Associate's degree in a computer-related field, or a comparable combination of education and experience
- At least 2 years of experience in a computer hardware environment
- Experience with Intune management (mandatory)
- Proven experience in leading or building an enterprise mobile device management team
- Hands-on expertise in configuring and provisioning mobile devices
- Strong familiarity with Enterprise Mobility Management Portals such as Airwatch, MaaS 360, and other MDM technologies is advantageous.
- Experience in creating device profiles and deploying applications to mobile devices
- Strong technical proficiency with Apple mobile devices
- Familiarity with Multi-Factor Authentication Technologies
- Good working knowledge of MS Office 365 and MS Active Directory Services
- Understanding of ITIL methodologies related to Service Management
- Experience in a service delivery role within a supplier or client environment
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