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Technology Specialist 3

2 months ago

Akron, United States University of Akron Full time
Job Summary:

Provide comprehensive computer support for the campus community with a focus on providing excellent customer service. Responsible for staying knowledgeable of, and skilled in, the university’s technological environment as established by ITS leadership to ensure timely issue resolution. Provide comprehensive support for device management, software deployment, physical labs, and other technologies while ensuring compliance with the university’s security and performance standards. Evaluate new technology solutions and provide recommendations that enhance the user experience and advance the university’s mission. Supervise student employees and may mentor junior technology staff.

Essential Functions:

40% Provide direct, professional, and immediate Level 1 and Level 2 support for faculty and staff via in-person or remote access sessions as appropriate. Respond to technical support tickets. Diagnose and troubleshoot moderate to complex technical issues, including determining if a problem is hardware, software, or network related. Escalate issues appropriately after all attempts to resolve an issue have been exhausted. Manage access to collaboration tools and departmental file repositories. Provide prompt, accurate, and regular feedback to users. Prioritize and track multiple open support activities effectively.

30% Assist departments in evaluating their technology needs and collaborate with ITS engineering teams to develop solutions that meet the department’s mission. Stay current with new technology implementation and support plans. Attend training to ensure familiarity with the new technology capabilities and use cases for users. Provide software training to users as appropriate to ensure the university’s constituents are knowledgeable about the university’s service offerings and the capabilities and functionality of available services and software.

20% Maintain workstations and associated images, physical labs, and other university technologies using current endpoint management solutions. Reviews and modifies existing workstation software to ensure software is licensed appropriately, securely patched and supported, improves performance, corrects errors, and adheres to compatibility requirements of the available hardware. Ensures workstations operate within acceptable specifications by monitoring equipment functions.

10% Assist the IT Service Desk with triage and support activities as time permits.

Leadership: Functional guidance over student employees including general scheduling, assigning tasks and monitoring work activities.

Physical Requirements: Moderate physical effort required involving long periods of standing, walking on rough surfaces, bending and/or stooping; periodic lifting of moderately heavy items (over 25 lbs. - 50 lbs.).

Working Conditions: Standard working environment with possible minor inconveniences due to occasional noise, crowded working conditions and/or minor heating/cooling or ventilation problems. Near continuous use (>70% of the time) of a video display terminal.

Additional Position Information:

Education: Requires 24 months of education or training beyond high school.

Licenses/Certifications/Requirements: Fundamental Microsoft Certificate or equivalent preferred.

Experience: Requires a minimum of 4 years of experience and/or training in a computer related field that would include hardware, software, and network troubleshooting. Comprehensive skills with Windows and Linux operating systems, Microsoft 365 product suite, Microsoft Endpoint Manager, and Adobe Creative Cloud, required. Knowledge of current computer technology, good problem-solving skills, and good communications both written and oral required. Demonstrated ability to adapt to new computer technology, perform various troubleshooting and project management functions required and learn and obtain Microsoft Fundamental certificates required.

Application Instructions: In order to be considered for this position, please attach the necessary documents (Resume, Cover Letter, etc.)

Application Deadline: Review of applicants will begin on September 4, 2024.

Compensation: The compensation for this position is commensurate with experience.

FLSA Status (exempt/nonexempt):

United States of America (Exempt)

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

Sena Jodoin

Email:

sjodoin@uakron.edu

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.
All About UA

The University of Akron is a vibrant community driven by collaboration, partnership and a steadfast determination to provide opportunity and success to all learners The University of Akron believes diversity is a vital element of an equitable and thriving workplace. A diverse workforce is essential as we strive to create a dynamic academic environment that prepares students to be citizens of the world around them, and as we deepen the value we place on our connection to the Greater Akron community.

We celebrate the power of uniqueness, and the strength that coalesces when unique voices are heard. We seek to empower employees to lead in their colleges, departments, offices and divisions. People of all backgrounds work on our campus every day, and we value the contribution of each individual in their commitment to a better University of Akron.

We welcome candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists and leaders. Bound and determined to meet every challenge, we continue to climb, to forge new paths and reach new heights – and we want you to join us. Bring your voice. Bring your uniqueness. Bring you. We are Akron. We rise together.

For more information about The University of Akron or the Akron community please visit our About UA page.

Benefits

The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave. In addition, eligible employees and their dependents are provided tuition remission. All staff and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA). The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions. Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b)). Please visit our benefits home page for more information.