Lexus Technology Specialist
1 week ago
VEHICLE DELIVERY SPECIALIST - ASCENT AUTO
Are you enthusiastic about the automotive sector and eager to contribute to a leading dealership? We present an exceptional opportunity for you as a Vehicle Delivery Specialist at Ascent Auto. Our dealership is recognized for excellence in customer service and offers a dynamic work environment.
The Vehicle Delivery Specialist serves as the primary contact for clients regarding inquiries about their vehicle's technology. This role involves becoming a knowledgeable expert on Lexus technology, providing comprehensive explanations of vehicle features, warranty details, and maintenance schedules. Additionally, the Specialist will assist clients in the Service Department with their inquiries.
KEY RESPONSIBILITIES:
- Effectively present Lexus products to ensure customer comprehension.
- Maintain extensive product and technical knowledge through ongoing research.
- Address customer inquiries related to vehicle technology.
- Troubleshoot and resolve issues with vehicle technology features.
- Master knowledge of all Lexus vehicles.
- Develop and rehearse presentations for showcasing vehicle features.
- Utilize a collection of technology resources to aid in customer explanations.
- Assist in the personalized delivery of vehicles to customers.
- Demonstrate vehicle features and controls effectively.
- Introduce quick guides and online resources for further information.
- Facilitate a seamless transition for customers from delivery to ongoing support.
- Maintain a record of all customer deliveries.
- Follow up with customers post-delivery to ensure satisfaction and understanding.
- Contribute to the design of training programs.
- Train dealership staff on new technology.
- Engage proactively with customers visiting the dealership.
- Collaborate with the Sales department to address customer technology concerns.
- Oversee vehicle deliveries to ensure accurate information is conveyed.
- Perform additional responsibilities as assigned by management.
COMPENSATION AND BENEFITS:
We offer a competitive hourly wage, monthly bonuses, and a comprehensive benefits package that includes medical, dental, and vision insurance, a 401K retirement plan with company contributions, a progressive PTO plan, holiday pay, and ongoing training opportunities. Our organization is committed to equal employment opportunities for all associates, promoting a diverse and inclusive workplace.
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