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Information Technology Support Specialist

1 month ago


Sacramento, United States Infojini Inc Full time

This role will require:

· Strong customer service skills

· Knowledge of Active Directory or other identity management system

· Attention to detail

· Ability to work with rapidly changing priorities

· Experience with troubleshooting Windows systems

· Good verbal and writing skills for customer interaction and documentation

· Good problem isolation skills, and a broad general knowledge of IT systems

· The ability to shift topics rapidly

· Working knowledge of Jira for the placing and tracking of calls.

· The use of Adaxes and MECM for supporting customer systems and account management

· A working knowledge of the of M365 on a public sector lever is desirable

· Be familiar with concepts of enterprise level applications

· Familiarity with WAN architecture at a higher level