Technology Support Specialist

2 weeks ago


Sacramento, California, United States Employment Development Department Full time

Job Overview and Responsibilities

THIS ROLE MAY OFFER A HYBRID WORK ARRANGEMENT. THE AMOUNT OF REMOTE WORK IS DETERMINED BY THE DEPARTMENT AND MAY CHANGE BASED ON BUSINESS REQUIREMENTS.

Are you seeking a dynamic and rewarding role that will grant you invaluable experience in system solution evaluation and interaction with a diverse range of management and personnel within the Employment Development Department (EDD), Information Technology Branch (ITB)? The EDD is in search of a dedicated and skilled individual to join the Enterprise Testing Office (ETO) as an IT Associate.

This role reports to the Unemployment Insurance (UI)-Test Group, IT Supervisor II in the Enterprise Testing Office (ETO). The ETO is crucial in the upkeep and functionality of EDD's automated systems. The office provides a variety of testing services, including system evaluation, performance assessment, and automation testing. Additionally, ETO is responsible for managing intricate test environments and supporting testing functions such as data analysis and data security. This position allows you to leverage your business acumen and technical expertise to assist EDD in the evaluation of automated systems that support both internal and external clients who utilize these systems regularly, particularly in the context of EDD Unemployment Insurance and program systems.

The ideal candidate will possess exceptional verbal and written communication abilities, a keen eye for detail, the capacity to manage multiple priorities with competing deadlines, and the ability to work both independently and collaboratively with team members.

This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
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