Collaboration Engineer

4 weeks ago

Sunnyvale, United States Raise Full time

We’re Hiring Our key client in clinical robotics is looking for additional members for their team. We have a Collaboration Engineer (IT Digital Workplace) on the team.


Rate: $74.08/hour on W2

Work Type: Hybrid – In-Office for 3 days

Location: Sunnyvale, CA 94086 (Locals Only)

Duration: 6-month contract (with possible extension)


Job Overview:

  • This role in the Digital Workplace team will be primarily focused as a Collaboration solutions expert securing and configuring our O365 and Box environments.
  • You will be a core member of the team and work collaboratively with the broader collaboration team as well as cross-functional teams.

Key Responsibilities:

  • Support for our O365 (SharePoint, OneDrive, etc.) and Box environments with knowledge of advanced configuration settings at the enterprise level and security best practices.
  • Provides tier III support for trouble resolution of Intranet, SharePoint, Zoom, Slack, MS Teams, Mural, Box, and O365 to supplement the program's operations team.
  • Play a critical role in building and sustaining business partner relationships while driving the adoption of the collaboration products and platform.
  • Engage with business stakeholders to understand requirements, integrating business knowledge with technical solutions.
  • Engage with technical staff to contribute to the technical strategy and design to meet business needs.
  • Create technical documentation for the support teams and customers.
  • Proactively research and evaluate tools and technologies, as appropriate, to the collaboration environment.

Qualifications:

  • Strong working knowledge of Microsoft O365 applications like SharePoint, OneDrive, and other cloud solutions.
  • Proven success in implementing and supporting Microsoft cloud-based solutions, with a preference for experience in Microsoft 365 Copilot and content migrations.
  • Excellent verbal and written communication skills, with the ability to analyze and resolve complex issues in collaboration with teams.
  • Admin experience managing & supporting Box enterprise environments in the following areas; user account management, reports generation, integration of 3rd party applications, security, and permissions.
  • Extensive experience troubleshooting, support & ticket analysis using the ServiceNow platform
  • Ability to lead project implementations with responsibility for architecture designs and solution strategy
  • Ability to effectively present product and/or solution information to both a technical and non-technical audience.
  • Bachelor's degree in Computer Science, Computer Engineering, or related field, or the equivalent combination of education and related experience.
  • Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
  • Ability to work independently.
  • Proficiency in authoring, editing, and presenting technical documents.

Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.

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