Account Manager

2 weeks ago

Buffalo, New York, United States E & R Industrial Full time

POSTION SUMMARY:

The Account Manager is responsible for maximizing and growing revenue and profits within prescribed metalworking categories in his/her assigned accounts. This is a technical sales position. The Account Manager will proactively engage primary account managers in aligned districts to jointly build metalworking business. This is a technical sales position. The Account Manager will proactively engage primary account managers in aligned districts to jointly build metalworking business.

Under the direction, specific duties include:

  • Conduct needs analysis to determine a match between the customer's requirement and E&R's products or services
  • Lead customer discussion with relevant insight and challenges the customer to think differently about their business
  • Explore expressed customer needs and identifies problems to solve—probes to fully understand, clarify and expand
  • Utilize research to identify compelling reason to change
  • Efficiently determines a customer's readiness, focusing time on those who are willing to take advantage of his products or services
  • Provides customers with solutions that reduce costs or increase efficiency with innovative product or service applications
  • Develop solution options using ongoing dialogue with the customer and all available technology
  • Link features and benefits to business outcomes
  • Work with internal E&R contacts and manufacturers to ensure ability to support solution
  • Perform cost savings analysis for customer solution
  • Use checking questions to gain feedback from customer on customized solution recommendation
  • Implements Solutions
  • Engage E&R Industrial resources to develop plan and timeline to implement solution
  • Drive implementation plan with customer
  • Check with customer to ensure business needs are being met
  • Leverage post-implementation success to gain more information from the customer about future needs
  • Maintain expertise in metalworking
  • Educates customers on changing market trends and technology and impact to their business
  • Investigates nonstandard solutions that will profitably satisfy a customer's needs
  • Expand customer understanding and use of E&R Industrial standard product and service capabilities

PREFERRED EDUCATION & EXPERIENCE:

  • College degree or similar work experience
  • Minimum of 3 years cutting tool and/or machine tool manufacturer or distribution experience preferred
  • Previous field sales experience with cutting tools and/or machine tools is preferred
  • Business analysis experience and the ability to identify and implement improvement opportunities are required
  • Understanding and awareness of major machine tool and cutting tool brands and applications, and the ability to distinguish market offers and capabilities
  • Demonstrated understanding of CNC operations including turning, drilling, and milling
  • Demonstrated knowledge and understanding of the aspects of metal cutting including speeds and feeds, materials, tool types is required
  • Understanding of and experience with newest and latest in metal cutting technologies
  • Basic CNC programming skills and knowledge preferred

SKILLS AND ABILITIES:

  • Computer knowledge- Excel, Word, PowerPoint, Outlook.
  • Excellent oral and written communication skills required
  • Ability to work with cross-functional teams
  • A valid driver's license and the ability to travel are required

WORK ENVIRONMENT:

  • Work conditions are typical of an office environment
  • Office job requires ability to lift

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