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Application Support Specialist

3 months ago


Chicago, United States The Phoenix Group Full time

A law firm in NYC is hiring for an Application Support Specialist. This is a full time, hybrid position.


Job Responsibilities:

• Analyze & resolve incidents, service requests and information requests covering application software, hardware componentry, network configuration and infrastructure.

• Collect information through customer interview, support tools including knowledge base and additional support staff (service resources) if needed.

• Distribute devices and loaner equipment as required.

• Handle Conference setups as required.

• Provide New User Setup and Application introduction when required.

• Log and track all incidents, service requests and information requests



Law firm experience is a PLUS