Technology Support Specialist

2 months ago


Dallas, United States ACL Digital Full time

Technology Support Specialist

Dallas, TX 75219 ONSITE

12+ months contract with possible extension

Job Description:

The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.


Responsibilities (include but not limited to):

Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.

Laptop troubleshooting, maintenance and administration.

Apple MacBook support and troubleshooting.

Apple iOS and Android device support; setup and configuration.

Knowledge and understanding of HP, Xerox and Canon print devices.

Anticipate and respond to complex technology support issues.

Strong knowledge and understanding of Win10, Office 365.


Instant Messaging tools; TEAMs.

Excellent customer service skills, meeting with users in person to resolve complex technology issues.

Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.

Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.

Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.

Leverage multiple resources or coordinating with other teams in order to meet customer needs.

Facilitate the implementation and support of defined EY Technology solutions.

Communicate system updates to customers as required.

Coordinate, track, and maintain inventory.

Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now

Perform software and Firmware upgrades and testing as needed or part of an initiative or project.

Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.

Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.

Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.

Provide technical guidance and consult with EY customer stakeholders.


To qualify, candidates must have:

• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support

• Approximately 1-3 plus years of experience in support of IT products

• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications

• Excellent interpersonal, communication and organizational skills

• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment

• Able to work effectively with high level customers and other management personnel

• Excellent Customer Service skills.



  • Dallas, United States ACL Digital Full time

    Technology Support Specialist Dallas, TX 75219 ONSITE12+ months contract with possible extension Job Description:The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance...


  • Dallas, Texas, United States St. John's Episcopal School Full time

    Job SummaryWe are seeking a highly skilled and experienced Technology Support Specialist to join our team at St. John's Episcopal School. The successful candidate will provide technical support and expertise to ensure the smooth operation of our technology infrastructure, including hardware, software, and network systems.Key ResponsibilitiesTechnical...


  • Dallas, Texas, United States ObjectWin Technology Full time

    Position OverviewAs a Client Support Specialist, your primary responsibility will be to manage incoming inquiries from our clientele while also conducting outbound calls for follow-up and potential upselling opportunities. Your exceptional communication and active listening abilities will be crucial in delivering outstanding service to our customers.Employee...


  • Dallas, Texas, United States American Heart Association Full time

    Job SummaryWe are seeking a highly skilled and experienced Technology Support Specialist to join our team at the American Heart Association. As a key member of our Technology Service Desk, you will provide top-notch hardware and software support to our staff, ensuring seamless operations and minimizing downtime.Key ResponsibilitiesProvide expert phone...


  • Dallas, United States ACL Digital Full time

    Title : Technology Support Specialist IDuration : 12 monthsLocation : Dallas, TX 75219Job id : EY1JP00002780Pay : $28The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in...


  • Dallas, United States ACL Digital Full time

    Title : Technology Support Specialist IDuration : 12 monthsLocation : Dallas, TX 75219Job id : EY1JP00002780Pay : $28The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in...


  • Dallas, Texas, United States 3T Pro Inc. Full time

    Job OverviewSalary: $55,000 - $70,000 + Overtime & Comprehensive BenefitsWe are seeking a dedicated Information Technology Support Specialist to become an integral part of our innovative IT department. As a prominent Managed Service Provider (MSP), we are looking for a professional who possesses a strong enthusiasm for technology and excels in...


  • Dallas, Texas, United States New York Technology Partners Full time

    Position OverviewWe are seeking a Technical Support Specialist to join our dynamic team at New York Technology Partners. This role is essential in providing top-notch support and solutions to our clients.Key ResponsibilitiesProgramming Skills: Proficiency in coding languages such as Java and Python is required. You will be responsible for debugging API calls...


  • Dallas, Texas, United States Costco Full time

    Costco IT serves as the backbone of technological innovations at Costco Wholesale, a leading global retailer with operations spanning multiple countries. Our commitment to fostering a supportive and employee-centric culture has earned us recognition as one of Forbes' 8th 'World's Best Employers'. Our workplace culture is a defining characteristic that...


  • Dallas, Texas, United States Morgan Lewis Full time

    Job SummaryMorgan Lewis, a leading global law firm, is seeking a skilled Technology Support Analyst to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our desktop and laptop computer systems.Key ResponsibilitiesProvide technical support and troubleshooting for end-users and clients on...


  • Dallas, Texas, United States Soligent Full time

    About SoligentSoligent is a leading solar energy company in the Americas, dedicated to empowering homeowners and installers with innovative tools to transform the way the world produces energy.Job SummaryWe are seeking a highly skilled **Technology Administrator** to join our team. As a key member of our IT department, you will play a critical role in...


  • Dallas, Texas, United States Collinwood Technology Partners Full time

    Job Summary:Collinwood Technology Partners is seeking a highly motivated and detail-oriented Junior Software Engineer to join our team. As a Junior Software Engineer, you will be responsible for assisting senior developers with various aspects of the software development lifecycle, including coding, testing, and debugging.Key Responsibilities:Collaborate...


  • Dallas, United States ACL Digital Full time

    OSTS - Dallas Hiring Manager: Bryan Chavez Bill Rate: *** The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a...


  • Dallas, Texas, United States Catapult Staffing Full time

    Position Title: Technology Procurement SpecialistDepartment: ProcurementWork Arrangement: Hybrid model with three days on-site each week, with flexibility on anchor days; adjustments may occur with prior notice.Contract Type: TemporaryAbout Catapult Staffing: Catapult Staffing is a premier staffing agency that excels in connecting top talent with leading...


  • Dallas, Texas, United States Catapult Staffing Full time

    Position Title: Technology Procurement SpecialistDepartment: ProcurementWork Arrangement: Hybrid (3 days on-site per week, with Monday or Friday as a designated anchor day; subject to change with notice)Contract Type: ContractAbout Catapult Staffing: Catapult Staffing is a premier staffing agency dedicated to connecting top talent with leading organizations....


  • Dallas, Texas, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Dallas, Texas. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image loads, asset recovery, and printer...


  • Dallas, Texas, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Dallas, Grand Prairie, or Richardson, Texas. As a key member of our Virtual Service Operations team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image...


  • Dallas, Texas, United States Business Centric Technology Full time

    Job OverviewBusiness Centric Technology is seeking a highly skilled TBS Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for our business systems, ensuring seamless operations and optimal performance.Key ResponsibilitiesSoftware Installation and...


  • Dallas, United States Franklin Fitch Full time

    Are you looking for a company that provides growth and upward mobility?Would you like to work for a leading financial technology provider?If the answer is Yes, you may be a great fit for this growing, Dallas, TX based Tech services firm. This firm specializes in developing software applications in the hedge fund and financial services industry and provides...


  • Dallas, United States Franklin Fitch Full time

    Are you looking for a company that provides growth and upward mobility?Would you like to work for a leading financial technology provider?If the answer is Yes, you may be a great fit for this growing, Dallas, TX based Tech services firm. This firm specializes in developing software applications in the hedge fund and financial services industry and provides...