Senior Technical Program Manager

6 days ago

Los Angeles, United States Koko Home Full time

Note: If you're interested in this role, please apply via LinkedIn and then send your resume and cover letter (detailing your experience as a Sr. TPM in the healthcare space) to nicky@kokohm.com

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About Us:


Koko Home is on a mission to address the two most important and impactful trends in healthcare today: 1) meeting the needs of a rapidly aging population outstripping the system's capabilities to care for them; and 2) patients desire to age and be cared for at home. The company’s product offering includes a digital care companion and enablement platform for senior living and home care. The solution integrates intelligent ambient sensing (radar), artificial intelligence (AI) and large language models (LLM's) to streamline caregiver-patient interactions, boost engagement, and empower patients with a better understanding of their care plans, leading to timely interventions that improve care while reducing overall care delivery costs.


Job Description:


We are seeking an experienced Technical Program Manager (TPM) to lead and harmonize the engineering work streams across our software (backend/frontend, AI/DL/LLM), hardware, and product departments. This role is critical in bridging the gap between product vision and engineering execution, ensuring seamless collaboration and delivery of innovative healthcare solutions. You will work closely with our leadership, product and engineering teams to break down complex product requirements and translate them into actionable tasks. Additionally, you’ll work with product and other stakeholders on organizing projects and conduct quality assurance to help us get to the market efficiently.


Key Responsibilities:


  • Cross-Department Integration: act as the primary point of contact to ensure alignment and collaboration between our product, LLMs, AIs, software engineering (backend & frontend), and hardware engineering teams. Drive the integration of multidisciplinary engineering efforts to deliver cohesive products.
  • Engineering Workstream Management: collaborate with product and engineering teams to define, prioritize, and manage engineering workstreams. Ensure that engineering tasks are clearly defined, understood, and executed efficiently to meet product goals.
  • Communication and Translation: work closely with the product team to understand requirements and customer needs. Translate these into detailed, actionable engineering plans. Communicate progress and challenges effectively across teams.
  • Stakeholder and Operations Management: interface with internal stakeholders to understand strategic priorities. Break down high-level product ideas into specific engineering tasks and ensure these tasks are completed according to plan. Manage internal and backend operations, focusing on translating strategic goals into technical requirements for the engineering teams. Monitor progress, resolve issues, and ensure high-quality delivery of projects. Work with frontend teams to ensure customer needs are reflected in the product design and functionality, building a bridge between customers, product teams, and engineering to ensure customer satisfaction.
  • Process Improvement: help with internal processes to enhance efficiency and track product development to ensure all aspects of projects are on course.
  • Quality Assurance and Delivery: oversee the completion of engineering tasks, ensuring they meet the required specifications and quality standards. Implement rigorous checking and validation processes to maintain the integrity of deliverables.


Qualifications:


  • Experience: must have proven experience as Agile/Scrum master, with technical acumen and passion for working closely with highly talented engineering teams to rapidly deliver on great product solutions for customers.
  • Experience: 7+ years of program or project management experience, preferably in a technology-driven environment. Experience in healthcare technology is a plus.
  • Education: Bachelor's degree in Engineering, Computer Science, Business, or a related field. PMP, PMI-ACP, or similar certifications are highly desirable.
  • Skills:
  • Proven track record of delivery of high quality, high impact business solutions served by high performance technology teams with discipline in execution & culture of teamwork
  • Solid understanding of AI, LLM, full-stack software, cloud services, and embedded hardware products & development processes
  • Exceptional communication and interpersonal skills to facilitate collaboration across diverse teams.
  • Ability to translate business needs into technical requirements and vice versa.
  • Strong interpersonal verbal and written communication skills to convey crisp and concise goals, requirements, plans, progress and performance 
  • Exceptional collaboration and leadership skills with ability to bring all great ideas to the table, and facilitate a win-win approach to problem solving towards the optimal business solution 
  • Bias for Data-driven decision-making, metric enabled operations, and risk management skills
  • Proven ability to manage complex, cross-functional projects in a fast-paced environment.
  • Experience working with frontend and backend software development teams.
  • Mastery of Agile & Lean delivery processes with leadership/knowledge to coach teams to success.
  • Proficiency with project management tools such as Jira, Trello, or Asana.
  • Start-up and health-care technology experience highly desired
  • Attributes:
  • Self-starter, ownership attitude and ability to work with little supervision with a bias for action.
  • Highly organized with a strong attention to detail.
  • Adept at problem-solving and capable of managing multiple priorities.
  • A proactive leader with the ability to drive projects to successful completion.
  • A dynamic team oriented collaborator with proven ability to align and motivate diverse teams
  • Agile mindset with bias for continuous improvement fueled by relentless curiosity and drive for customer insights.
  • Passionate about healthcare technology and improving patient outcomes.


Benefits:


  • Competitive salary and equity options.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional development and career growth.
  • Collaborative and innovative company culture.


Office Expectations:


  • Our preference is for this individual to reside and work from one of our two office locations; Los Angeles, CA (Brentwood) or Sunnyvale, CA. 

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