Field Technology Support Specialist
2 weeks ago
Field Technology Support Specialist
The Field Technology Support Specialist plays a crucial role in ensuring the optimal performance and technical assistance for all SmartGrade™ and integrated grade control equipped machinery. This position necessitates a solid technical comprehension of the John Deere SmartGrade™ system, alongside site positioning products that complement SmartGrade™ equipped machines.
This role involves diagnosing and resolving technical issues both on-site and remotely, ensuring that all problems are tracked to resolution. A comprehensive understanding of various integrated grade control (IGC) systems and related construction technology solutions is essential, particularly in troubleshooting scenarios involving John Deere and SmartGrade™.
Key Responsibilities:
- Provide support for construction sites utilizing automated machine control and construction layout.
- Diagnose and address SmartGrade™ and related grade control challenges, executing necessary repairs.
- Effectively communicate with John Deere and other relevant technical support teams to resolve customer issues from initiation to completion.
Essential Skills and Knowledge:
Experience in construction layout using GNSS or Robotic Total Stations is required, along with familiarity with site blueprints, grade stakes, and construction workflows.
- Proficiency with Topcon, Trimble, and/or Leica technologies.
- A passion for technology and heavy machinery.
This position is integral to the success of our operations and offers a dynamic work environment focused on innovation and excellence in the construction and forestry sector.
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