Technical Program Manager

1 month ago

Los Angeles, United States Bee Talent Solutions Full time

We are helping our client hire a Technical Program Manager who will be accountable for keeping the team on track with its commitments, closely aligned with the stakeholder and vendor partners, and ensuring that the ecosystem supplying users with follow-the-sun support is running flawlessly. You will drive the team in applying operational excellence, establishing comprehensive project timelines, clear milestones, and tracking that ensure we meet the SLAs and provide exceptional services to the stakeholders and users.


Responsibilities

  • Own the core operational practices, communication paths and standards to be applied by the Global Content Operations team, fostering a unified approach that will make optimal use of the global presence
  • Take ownership of the GCO knowledge base and ticketing solutions; Ensure content is up to date and tickets tracked within SLAs
  • Compose project plans, timelines, and clear milestones; Set rituals for project tracking and prioritization of workflows, tools or processes that serve the business needs represented by the stakeholders and users
  • Supervise support of the global content platform, fostering a culture of collaboration and user-first thinking across the global footprint
  • Implement processes to ensure that the team, systems, and partners are consistently meeting their SLAs
  • Manage projects for the integration of new technologies, applications, and partner workflows into the platform, serving the objectives for the consistent improvement and enhancement of the offerings
  • Build strong relationships with infrastructure and technical teams, establishing deep understanding of Riot’s standards and methods for technology deployment
  • Set the standard for system documentation and knowledge-sharing


Required Qualifications

  • 5+ years of Technical Program Management experience in fields relating to Media/Digital Asset Management, Cloud and OnPrem deployments
  • Expertise in managing daily operations with vendors and support providers, negotiating and upholding, SLAs towards the deployment of Media Asset Management workflows within on-prem, cloud, and hybrid environments
  • Extensive experience with globally distributed technology stacks and teams, especially infrastructure, engineering, and development teams
  • Effective interpersonal skills; good judgment and ability to interact with different levels of management and teams
  • Ability to compose detailed technical documentation, user-guides, and UAT specs
  • Self-driven; Self-starter with a habit for taking initiative
  • Strong Knowledge of SOAP, REST, JMS, and PUB/SUB Pattern Solid knowledge of Java SE, Java EE, XML, XML Schema, XSD, XSLT/XPath, and JSON technologies
  • Expert capability in Notion, AirTable, and Tableau
  • Passionate about exploring innovative technologies and creative solutioning to implement cutting-edge processes, Esports, and, specifically, Riot Games products
  • Fluent in written and verbal English, and fluency in at least another language would be a plus


Desired Qualifications

  • Prior experience performing integrations with and between M.A.M., D.A.M., CMS, and VCMS platforms
  • Strong fluency with AWS solutions
  • Demonstrated ability to prioritize under time constraints and work successfully in a fast-paced environment.
  • Up to date with all current and forthcoming streaming media technologies, i.e. MPEG 4 AVC, HEVC, HLS, MPEG-DASH MPEG 2, UDP, RTMP, H.265.
  • Experience with the Iconik Media Management system.
  • Demonstrated experience leading complex multi-team projects.

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