Assistant Manager, Professional Programs

DEPARTMENT: Museum Programs

REPORTS TO: Director of Public and Professional Programs

CLASSIFICATION: Exempt

DATE: May 2024

SALARY: $73K–$76K per year

Note: This position requires a cover letter for consideration. Refer to the “How to Apply” section of the job description for details. Applications without a cover letter will not be considered.

POSITION OVERVIEW

Through commemoration, exhibitions, and educational programs, the National September 11 Memorial & Museum remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.

The 9/11 Memorial & Museum currently offers tailored programming for law enforcement, intelligence, military, and first responder agencies. Building on this work, we have begun expanding these mission-based programs into the private sector. The Assistant Manager of Professional Programs will support and help manage this expansion, bringing their training and industry expertise to ensure these programs resonate with participants and scale as intended. The Assistant Manager will work with the Director of Public and Professional Programs to develop programs, formulate plans for growth, conduct extensive outreach, and continually evaluate our efficacy.

The Assistant Manager will report to the Director of Public and Professional Programs and may require the flexibility to work early mornings and occasional weekends. The institution currently has a hybrid model of working both onsite and remotely, but these policies may evolve in the coming year. Program needs will largely inform these decisions for this position. This role is a grant-funded termed position through December 31, 2027. We hope to extend this term with future funding.

ESSENTIAL FUNCTIONS

• Work collaboratively with Professional Programs staff to develop, deliver, and implement programs that engage a diverse set of professional audiences.
• Produce tailored programs for assigned groups, including program design, research and writing, presentation development, day-of execution, and program evaluation.
• Serve as the primary point of contact for assigned partners and programs.
• Cultivate relationships across a wide range of companies and sectors to promote and inform our programming.
• Work with the Director of Public and Professional Programs on programmatic strategy, including development of onsite, offsite, and virtual offerings.
• Oversee speaker booking, tour guide coordination, and other program logistics, ensuring smooth and meaningful experiences for all program guests.
• Conduct research, as directed, to support Professional Programs content development.
• Performs other duties needed to help fulfill our mission.

QUALIFICATIONS/SKILLS/REQUIREMENTS

• Bachelor’s degree or equivalent experience required.
• In-depth understanding of the private sector landscape, including various industries, their training needs, and organizational structures.
• Proven track record of creating impactful programming that aligns with educational and business objectives.
• Strong project management skills, including the ability to plan, execute, and monitor multiple programs simultaneously within established timelines and budgets.
• Well-organized, with keen attention to detail.
• Assesses priorities effectively and works well under pressure.
• Proficient in Word, Excel, and PowerPoint.
• Excellent written and oral communication skills.
• Self-starter, takes initiative, and works well independently and collaboratively.
• Able to use discretion and represent the Museum with integrity and professionalism.
• Comfortable engaging with a diversity of audiences.

QUALIFICATIONS/SKILLS DESIRED

• Experience working with/in one of the professional sectors listed above.
• Familiarity with the events and background of 9/11.

Note: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The National 9/11 Memorial & Museum may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

• Participates in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.
• Assists with other special projects and events in support of all 9/11 Memorial and Museum, as assigned.

HOW TO APPLY

• Include position you are seeking in the email subject field.
• Please indicate the location where job posting was seen.
• Please submit a resume to 911mmeducationjobs@911memorial.org
• Note: Applications without a cover letter will not be considered

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office environment is usually low. Employees will be required to comply with the organizational Health and Safety Plan. Minimal travel is required.

This job description is a descriptive list of the responsibilities and qualifications associated with this position and is not intended to be all inclusive. Employees are expected to also perform other business-related duties as assigned by the supervisor or other management.

The organization reserves the right to change, modify, or reassign job responsibilities, duties, and scheduled work hours as per business needs.

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The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodation may be made for qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.