Customer Success Manager

4 weeks ago


Lehi, United States SponsorCX Full time

Why Work at SponsorCX?


  • We are an innovation engine with a proprietary platform that is changing the industry.
  • We are customer-centric and center everything around the needs of our customers.
  • The platform is used by some of the most notable brands and teams in the country.
  • We've raised multiple rounds of funding, and are well-financed for future growth.
  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded, and careers are developed.
  • Who thrives at SponsorCX? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.


Job Summary


Do you have a passion for customer success and driving real value for a variety of properties and brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, design, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? SponsorCX is looking for a proven Customer Success Manager with these skills.

Your responsibilities would be to manage a portfolio of clients, from implementation and onboarding, train them on the full functionality of the system – applied to their use case, through day-to-day maintenance, upsell, and renewal.

Responsibilities


  • Managing all aspects of client success from initial onboarding, training, upsell, and ultimately renewal.
  • Interfacing with customers and advising on best strategies for a successful sponsorship management program.
  • Working closely with management on customer product implementation and feature requests.
  • Providing world-class customer service, through organization, urgency, and strategy.
  • Collaborating effectively with sales, product, and peers to maximize the customer experience.
  • Train the customer according to their organization’s use case and workflow.
  • Be a positive contributor to “the team” in order to maximize SponsorCX’s short- and long-term revenue targets.
  • Additional duties as assigned.


We are hopeful to find an individual with:


  • Knowledge of sponsorship management life cycle and current processes
  • Experience with B2B inside sales/outside sales/business development is a plus.
  • Experience with renewals or upsells is a plus.
  • Highly organized, self-driven, and eager to provide a superior customer service experience.
  • Excellent written, verbal, and presentation skills.
  • Ability to work well under pressure.
  • Ability to find creative solutions to challenging problems.
  • Desire to excel and grow within the organization.
  • Bachelor’s Degree preferred or equivalent experience.


We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates



  • Lehi, United States FORETHOUGHT.net Full time

    Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by...


  • Lehi, Utah, United States JobNimbus Full time

    Job Title: Customer Success Manager LeadAbout the JobWe are seeking a seasoned customer success manager lead to join our dedicated account management team at JobNimbus. In this critical role, you will be responsible for managing, mentoring, and inspiring a team of account managers to achieve individual and team performance goals.The ideal candidate will have...


  • Lehi, United States Adobe Systems Full time

    Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • Lehi, Utah, United States Solo Full time

    About SoloSolo is a leading provider of solar-powered software solutions that empower installers and sales teams to achieve unparalleled success. Our innovative solutions are revolutionizing the way solar energy is sold, bought, and embraced worldwide.Job SummaryWe're seeking a highly motivated Strategic Customer Success Manager to join our team. As a key...


  • Lehi, Utah, United States Vasion Full time

    About the RoleVasion is a dynamic organization dedicated to simplifying business processes through innovative technology. As a Customer Success Representative, you will play a pivotal role in driving customer satisfaction and retention.Key ResponsibilitiesBecome a trusted advisor for customers, guiding them throughout their digital transformation...


  • Lehi, Utah, United States Alter Full time

    About AlterWe're on a mission to democratize fitness science and empower people to live healthier lives.Our innovative approach integrates DNA insights, biometrics, and personalized fitness plans to help users Be Better, Move Better, Sleep Better, and Live Better.With a rapidly growing team, we're redefining the future of health and wellness.Why Choose...


  • Lehi, Utah, United States Podium Full time

    About UsWe're Podium, a leading provider of AI-powered communication platforms for local businesses. Our goal is to empower entrepreneurs and small business owners with the tools they need to succeed and thrive in today's competitive market.We believe that fostering a culture of exceptional talent and hiring people who share our values is key to driving...


  • Lehi, Utah, United States MetalMart Full time

    Grow Your Career with UsPalmer's Metalmart is a growing steel retail and service center serving contractors, businesses, and end-users. We offer a dynamic work environment and opportunities for professional growth.Salary and Benefits: $19.00/hour base wage + guaranteed commission. Enjoy a competitive salary, comprehensive benefits, and a chance to earn a...


  • Lehi, United States Avetta Full time

    SUMMARY:As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is...


  • Lehi, Utah, United States Clozd Full time

    Job DescriptionBecoming an expert in win-loss analysis and Clozd's solutions to identify and prospect into potential client accounts.Developing strong client relationships through effective discovery and a consultative sales approach.Scoping unique win-loss solutions for each prospective customer.Achieving or exceeding quarterly and annual sales quotas by...


  • Lehi, Utah, United States Commure Athelas Full time

    About Commure + AthelasWe simplify the lives of healthcare providers, empowering them to focus on patient care. Our innovative software and hardware solutions, augmented by advanced AI, RTLS, and workflow automations, boost efficiency across every domain of healthcare.With a growing suite of technologies, including staff duress alerting, asset tracking,...


  • Lehi, Utah, United States Solo Full time

    Job DescriptionThe Solar Success Strategist plays a crucial role in empowering customers to fully leverage our innovative software solutions. As the voice of the customer, this individual will represent their needs and challenges to internal teams at Solo. With exceptional communication skills, strategic thinking, and a passion for delivering results, the...


  • Lehi, Utah, United States Lehi City Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Supervising a team of staff membersManaging cash registers and counting moneyProviding exceptional customer serviceOperating a snack bar and handling food preparationMaintaining a clean and safe working environmentAs a Customer Service Manager for Center Court, you will play a critical role...


  • Lehi, Utah, United States Solo Full time

    Solar Success StrategistWe're seeking a highly motivated Solar Success Strategist to join our team at Solo. This is an exciting opportunity for someone who thrives in a dynamic environment and is passionate about helping customers achieve their solar energy goals.As a Solar Success Strategist, you will be responsible for developing strong relationships with...


  • Lehi, Utah, United States Trove Brands, LLC Full time

    **About the Role:** In this position, you'll have the chance to make a meaningful impact on customer satisfaction and loyalty. You'll work collaboratively with colleagues to identify and address customer pain points, ensuring seamless communication and resolution.Your Key Contributions Will Include:**Building trust with customers through proactive and...


  • Lehi, Utah, United States Serenity Healthcare, LLC Full time

    Serenity Healthcare, LLC is a leading healthcare technology company that provides innovative solutions to individuals facing health challenges. We are currently seeking an experienced Customer Experience Manager to lead our call center team.The ideal candidate will have at least 1 year of experience as a customer service supervisor and a background in call...


  • Lehi, Utah, United States Solo Full time

    **Role Description**We are seeking a seasoned Enterprise Customer Success Manager to join our team. This is a challenging and rewarding opportunity for a professional with experience in account management, customer success, and sales.**Key Accountabilities**Develop and execute strategic plans to drive customer growth and retention.Build strong relationships...


  • Lehi, Utah, United States Avetta (formerly PICS) Full time

    About AvettaAvetta is a leading provider of cloud-based supply chain risk management solutions. Our platform connects organizations with qualified suppliers, contractors, and vendors, enabling them to manage risk and ensure compliance.Job DescriptionRole Overview:The Client Success Strategist will play a critical role in driving long-term relationships with...


  • Lehi, United States SGA Full time

    Job DescriptionJob DescriptionSoftware Guidance & Assistance, Inc., (SGA), is searching for a Licensing Specialist for a Contract assignment with one of our premier SaaS clients in Lehi, UT . Hybrid 3 days per week in office. Responsibilities :As a member of the Volume Licensing Program Specialist team located in Lehi, Utah, you will be working on...


  • Lehi, Utah, United States Solo Full time

    Solar Energy Customer Success Manager Job DescriptionAt Solo, we're building a sustainable future with innovative software solutions. As a Customer Success Manager in our SMB division, you'll play a vital role in empowering solar energy installers and sales teams to achieve unparalleled success. Your primary focus will be on helping customers fully utilize...