Assistant Service Manager

1 month ago

Owings Mills, United States David S. Brown Enterprises, Ltd Full time

Position Summary


To work in accordance with established company procedures and/or specific instruction from Maintenance Supervisor and Property Manager. Assists Maintenance Supervisor with overseeing maintenance activities for designated community and safely maintaining the physical condition and appearance of that community. Plays a role in maintaining positive resident relations. Responsible for the completion of non-technical routine resident service related work, preparation of turnover units, and maintenance projects. Performs work in the areas of general carpentry, plumbing, electrical, and HVAC. Accountable for maintaining company equipment, inventory, vehicles, and workshop.


Responsibilities include the following. Other duties may be assigned.


  • Assists in overseeing the productivity of all maintenance programs and meeting expectations needed to maintain an appealing, safe and clean community
  • Helps to create a teamwork oriented atmosphere by motivating staff
  • Assists in creating, ordering and maintaining adequate inventory and supply listing according to company policy
  • Assists in creating and maintaining a product inventory notebook identifying the different products used in the apartment homes. In addition, this notebook should include warranty information
  • Helps to maintaining a clean, organized, safe maintenance shop
  • Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs and sewage clean outs
  • Completes routine service requests to assure the highest quality customer service satisfaction. Returns completed work order slips, noting supplies and materials used, time to complete the call, and the date of completion
  • Prepares turnover units for occupancy, according to management schedule. Completes and returns turnover checklist
  • Takes rotating “on-call” responsibility
  • Completes on-call emergency service requests, according to established emergency list. On-call sequence is determined by individual property. Must know location of emergency system controls
  • Assists and monitors subcontractors, vendors and suppliers as needed
  • If assigned a vehicle, maintains logs on that vehicle. Responsible for proper maintenance of that vehicle and any other equipment assigned
  • Performs general maintenance on interior and exterior of buildings and common areas
  • Assists in training other members of the Service Team when necessary
  • Assists in completing move-out inspections when necessary
  • Performs snow and ice removal from parking lots and sidewalks
  • Mold awareness
  • Attends training seminars, trade conventions and meetings deemed necessary and beneficial
  • Obtains and implements all necessary information to comply with local and federal laws (including employment information, OSHA information, Fair Housing, etc.)
  • Assists the Maintenance Supervisor in coordinating all on-site maintenance Service Team’s functions
  • Completes as deemed appropriate all other duties by the Property Manager and Maintenance Supervisor, ie: service requests and preventative maintenance services for residents and property
  • Informs supervisor of additional maintenance work that needs to be done to improve/maintain property
  • Reports directly to Maintenance Supervisor
  • Comprehends and complies with maintenance policies and procedures as outlined in the David S. Brown Maintenance Manual
  • May temporarily fill in for Maintenance Supervisor when necessary
  • Flexibility in work schedule as determined by Regional management may be required periodically to insure adequate staffing


Qualifications


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong commitment to company goals and values
  • Perform the tasks assigned in an orderly and timely manner
  • Friendly and positive attitude
  • Must have ability to use shop mathematics, interpret complicated drawings or follow detailed and complex specifications; may need to use several precision measuring instruments, operate general purpose machines, or know assembly of one or more classes of machines or machinery
  • Possess and continually improve the technical skills necessary to perform assigned maintenance
  • Be committed to the success of each associate as a member of the team
  • Customer-centered
  • General knowledge of all aspects of maintenance repair and service
  • Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.


Physical Demands


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.
  • Employee frequently is required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
  • Employee is occasionally required to sit and taste or smell.
  • Employee must frequently lift and/or move up to 100 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Employee is frequently exposed to moving mechanical parts and outside weather conditions.
  • Employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.
  • Noise level in the work environment is usually moderate.
  • Specific jobs like hammering, grinding, power washing, paint spraying and making keys contribute to that noise.
  • Employee must be self motivated and have good communication skills and a neat appearance.


Education/Training/Experience


  • Requires high school education (or equivalent), plus vocational, career, or related technical studies. Vocational emphasis on plumbing, HVAC, mechanical, and electrical, and have HVAC certification. One year minimum related service experience
  • EPA certification for handling refrigerants or in the process of obtaining certification.

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