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Assistant General Manager

2 months ago

Owings Mills, United States Goldfish Swim School Full time $26 - $28
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Opportunity for advancement
  • Training & development

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities.

Benefits:
  • Flexible Schedule
  • Competitive Pay
  • Paid Training
  • FUN team environment
  • Health Benefits with Employer Contribution
  • 401(k) matching
  • Paid Vacation
  • Discount Program
  • Anniversary Recognition Program
  • Opportunities for Advancement
  • Strengths Based Leadership Development Program

Duties and Responsibilities include the following:
  • Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
  • Helps the General Manager and department managers fulfill all daily tasks.
  • Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
  • Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
  • Provides sales and marketing training to all qualified sales staff.
  • Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
  • Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
  • Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
  • Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
  • Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction.
  • Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.
  • Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Education/Experience: High school diploma or GED is required. Bachelors degree or higher preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required. Two or more years management experience preferred. Two or more years as a swimming instructor preferred.
Certificates and Licenses: Lifeguard, CPR/AED and first Aid certification required. Shallow water attendant highly recommended.
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.