ERP Operations Manager

4 weeks ago


Trumbull, United States Resource 1 LLC Full time

Responsibilities:

  • Work directly with ERP Leadership, Peers, Business Analysts, internal customers, and leadership to understand their business strategy, requirements & processes
  • Design, develop, and implement innovative technical solutions
  • Own and manage the relationship with the Managed Services Provider for outsourced support
  • Work directly with IT leadership, process owners, business analysts, workstream leads, technical teams, and various personnel to ensure the successful implementation of F&O solutions
  • Guide best practices for solution design and contribute to decision-making processes
  • Assist in the deployment planning process, providing support to ensure a smooth transition and user adoption
  • Collaborate with stakeholders to address any post-deployment issues and optimize functional performance
  • Manages and resolves issues, defects, and change requests
  • Leads the technical direction of the overall system, maintains the agreed-upon structure of the platform, and ensures that it meets the requirements
  • Manage D365 environments – maintain and drive regular release calendar; manage schedule for ongoing updates/refreshes; drive and update environment refresh checklist action items; manages UAT/Testing calendars and planning for regular releases
  • Maintain required operational, testing and compliance documentation
  • Provide leadership in defining and executing technical strategies, ensuring alignment with the overall business goals
  • Guide and mentor the technical team, fostering a collaborative and innovative work environment



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