Vice President Operations

1 month ago

Nashville, United States Copeland & Son Services Full time

Job Summary:

The Vice President of Operaions will develop, execute, and report on the strategies for sales, service, installation, warehouse, fleet, call center, and dispatch. This role will also hire, coach, and hold employees accountable for achieving these strategic goals for the company.


Supervisory Responsibilities:

  • Participates in the hiring and training of departmental managers
  • Organizes and oversees the work and schedules of departmental managers
  • Conducts performance evaluations that are timely and constructive
  • Handles discipline and termination of employees as needed and in accordance with company policy


Duties/Responsibilities:

  • Manage staff and maintain the highest customer satisfaction and employee engagement levels
  • Set individual goals and KPIs for all staff positions with financial responsibilities
  • Monitor staff performance to ensure that daily revenue and sold-hour goals are met
  • Show employees how their individual contributions matter to the company’s success
  • Communicate clearly, show recognition, and build rapport with employees
  • Monitor employee engagement levels and know how to promote a healthy work environment
  • Train and advise staff members on how to win new referrals and gain repeat business
  • Establish customer satisfaction metrics, evaluate performance and coach staff to success
  • Build a plan for escalating customer complaints that results in quick, favorable resolutions
  • Create annual budget, control expenses and meet or exceed plan
  • Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s
  • Conduct operations and P&L meetings with key managers to increase productivity levels
  • Formalize a coaching and training platform that’s consistent, effective and measurable
  • Shape company culture by living out agreed-upon values, specifically ethics and integrity


Required Skills/Abilities:

  • Develop a proven track record in operations
  • Ability to inspire and lead others to attain company goals
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communications
  • Quick, sound decision-making abilities
  • Good presentation and public speaking skills is a plus
  • Ability to build trust and demonstrate empathy
  • Excel in a fast-paced, goal-driven environment


Education and Experience:

  • 7+ years of experience in a strategic management role preferred
  • ServiceTitan experience required
  • Residential PHCE service and replacement experience required


Physical Requirements:

  • Able to stand and walk for long periods of time
  • Able to bend, stretch, push, pull, and move as needed to reach, lean, and service equipment
  • Must be able to visually inspect equipment and structures
  • Able to lift up to 50 lbs at a time


Benefits:

  • Competitive Pay (base salary + annual bonus + significant profit share potential)
  • 100% Company-Paid Full-Family Medical Insurance
  • Company H.S.A. Contribution
  • Dental and Vision Insurance
  • 6% 401(k) Company Match
  • Life & Disability Insurance
  • 9 Paid Holidays
  • Generous PTO Schedule
  • Parental Leave

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