Director of Front Office

3 days ago

Oklahoma City, United States OKANA Resort & Indoor Waterpark Full time

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.


Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Front Office to oversee the operations of our Front Office team to launch this world-class property


OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.


Our Vision for our team members:

*Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination

*Contribute to our distinctive atmosphere and foster your personal and professional growth

*An individual committed to creating exceptional guest experiences

*Be appreciated for what you bring to the team

*Learn and grow with a company that values its associates


Why OKANA:

  • Competitive wages
  • People-first culture
  • Health insurance
  • Retirement savings
  • Growth opportunities
  • Paid time off
  • Festive environment
  • Perks & discounts


About the role

Our team is looking for a Director of the Front Office that demonstrates a commitment to customer service by soliciting and responding promptly to guest needs. You will manage all aspects of the front office areas including guest registration, bell services, concierge services and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Resort General Manager in any requested tasks.


What you will be doing:

Answer calls and questions regarding hotel facilities and rates.

  • Enter group contracts and communicate group information to the front desk.
  • Assure property operation meets internal audit standards.
  • Coordinate guest and group transportation needs.
  • Demonstrate positive leadership characteristics, which inspire associates to meet and exceed standards.
  • Organize reservations activities and filing system.
  • Regulate rate and inventory availability.
  • Monitor payroll hours and reports.
  • Promote associate empowerment.
  • Report all unsafe conditions immediately.
  • Select, train, supervise, schedule, develop, discipline, and counsel associates according to Davidson policies and procedures.
  • Attend meetings as well as schedules and conducts departmental meetings.
  • Correspond in writing with guests.
  • Follow through on all changes submitted by Sales Department.
  • Perform in the capacity of any position supervised.
  • Perform simple analyses of room night, rate, and revenue statistics. Generate reports on demand.
  • Provide proper departments with rate and inventory information.
  • Complete other duties as assigned by Resort General Manager to include cross training.
  • Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
  • Coordinate all VIP transportation to and from the hotel.
  • Coordinate delivery of amenities.
  • Coordinate the arrival and departure of all tour and organized groups.
  • Oversee pick-up and delivery of all hotel dry cleaning.
  • Conduct performance appraisals.
  • Prepare three-day and ten-day forecast to reflect budgeted occupancy levels and distribute to all departments.


What you bring to the role:

Bachelor’s degree in Hospitality Management, Business Management, or a related field.

Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role. Opening experience preferred.

Advanced proficiency in the use of the resort’s property management system.

Excellent leadership and interpersonal skills.

Customer-centric approach

Strong communication skills, both written and verbal, to communicate with hotel guests and resort team members.

Very good organizational skills and multitasking abilities.

Thorough understanding of room revenue management concepts.



OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties

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