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Technical Support Specialist

4 months ago

Richmond, United States Dexian Full time

Job Description:

We are looking for a qualified Technical Support Specialist to install, maintain and repair computers and networks. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. As a Technical Support Specialist, you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high quality networks and computer systems.


Responsibilities

  • Set up hardware and install and configure software and drivers
  • Maintain and repair technological equipment
  • Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
  • Manage security options and software in computers and networks to maintain privacy and protection from attacks
  • Perform regular upgrades to ensure systems remain updated
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Keep records of repairs and fixes for future reference


Requirements and skills:

  • High School Diploma required / Bachelors degree preferred
  • Minimum 1 year of proven experience as a Technical Support Specialist, Computer Technician, or similar role
  • Experience with LAN/WAN networks preferred
  • Thorough knowledge of computer systems and IT components
  • Good knowledge of internet security and data privacy
  • Excellent troubleshooting skills
  • Very good communication abilities
  • Exceptional organizing and time-management skills
  • Relevant certifications (e.g. CompTIA A+) will be an advantage


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.