Technical Support Specialist

22 hours ago


Richmond, Virginia, United States Avaya Full time
About the Opportunity

We are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.

You will work closely with our team to resolve issues within the scope of your position and provide guidance to end users on procedures and policies for the administration and security of Avaya-provided hardware and software.

Key responsibilities include:

  • Providing daily onsite support to customers
  • Answering calls from the help desk and troubleshooting technical issues
  • Working with the team to resolve issues within the scope of your position
  • Providing guidance to end users on procedures and policies
About You

We are looking for a team player with a demonstrated willingness to learn and progress. You should have a strong understanding of the SSA TPCO VoIP Solution and be able to provide clear and concise client support.

Key qualifications include:

  • Associates Degree or equivalent with a minimum of 2 years of experience
  • Proficient knowledge of MS Office, Windows 2007, Email, Collaboration, and Internet navigation
  • 2 years experience in technical help desk support or a related equivalent type of position
  • Aptitude for technology and an understanding of VoIP technology
Compensation

The pay range for this opportunity is from $52,700.00 to $71,150.00 + performance-related bonus + benefits.

This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies, and location.

Benefits

We offer a comprehensive benefits package, including:

  • Well-being: comprehensive health insurance plans that include medical, dental, and vision for you and your family
  • Recharge & Refuel: generous time-off policy
  • Continuous Learning: access to on-demand platforms and funding for cultural immersion programs
  • Growth & Development: frequent check-ins with leaders to identify your path to success
  • Giving Back: recognition for time and effort spent impacting causes within your community


  • Richmond, Virginia, United States Focused HR Solutions Full time

    Job DescriptionFocused HR Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide Tier 2 and 3 technical support to internal clients on a day-to-day basis.Act as a backup to Client...


  • Richmond, Virginia, United States F. Hoffmann-La Roche AG Full time

    Join Our Team as a Field Engineering SpecialistAt F. Hoffmann-La Roche AG, we are dedicated to providing exceptional support to our customers. As a Field Engineering Specialist, you will have the opportunity to showcase your expertise in technical repair and installation for our assigned product lines.Key Responsibilities:Travel to customer sites to provide...


  • Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at InterSources Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for desktop products, including Windows...


  • Richmond, Virginia, United States InterSources Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at InterSources Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for desktop products, including Windows...


  • Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.You will work closely with our team to resolve issues,...


  • Richmond, Virginia, United States Cyber Resource Full time

    About the RoleCyber Resource is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing high-quality technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and in-person Troubleshoot and resolve technical issues with...


  • Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from end users and system administrators, and troubleshooting phone features and application issues.**Key...


  • Richmond, Virginia, United States Saxon Global Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Saxon Global. As a key member of our Applications Support team, you will be responsible for providing technical support for our University's Third-party systems and ERP (Banner) system.Key ResponsibilitiesProvide technical support for Third-party systems and ERP...


  • Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.Key Responsibilities:Provide daily onsite support to...


  • Richmond, Virginia, United States Cynet Systems Full time

    Job Description:Job Summary: We are seeking a highly skilled Technical Support Analyst to join our team at Cynet Systems. As a Technical Support Analyst, you will be responsible for providing technical assistance to our clients and ensuring that their IT needs are met.Key Responsibilities:Determine the technical needs of our clients and communicate them to...


  • Richmond, Virginia, United States Strategic Staffing Solutions Full time

    Strategic Staffing Solutions is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the stability and performance of our learning management system, Docebo. Your primary focus will be on addressing internal user concerns via shared inbox and Slack channels, providing...


  • Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The ideal candidate will have a strong background in computer systems and network administration, with excellent problem-solving skills and the ability to work...


  • Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The ideal candidate will have a strong background in computer systems and network administration, with excellent problem-solving skills and the ability to work...


  • Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology.Key ResponsibilitiesIdentify, analyze, and initiate resolutions as second-level support for all PC and peripheral connectivity devices.Responsible for...


  • Richmond, Virginia, United States Fort Bend County Full time

    Job SummaryFort Bend County is seeking a skilled Technical Support Specialist I to provide tier II support for workstations, applications, mobile devices, network infrastructure, and related technology. The successful candidate will work with a team of support specialists to provide optimal service and support to County employees.Key...


  • Richmond, Virginia, United States Capital One Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Capital One. As a key member of our IT operations team, you will be responsible for providing exceptional customer support to our enterprise workforce.Key ResponsibilitiesProvide technical support operations, including end-user support, IT incident management,...


  • Richmond, Virginia, United States Watsco Full time

    Job Title: Field Technical Support Specialist - VRF SystemsWe are seeking a highly skilled and motivated Field Technical Support Specialist to join our team, focusing on Variable Refrigerant Flow (VRF) systems. The successful candidate will provide on-site technical support and troubleshooting for our VRF equipment, ensuring optimal performance and customer...


  • Richmond, Virginia, United States Morton Full time

    Job SummaryMorton is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to all areas within the organization.Key ResponsibilitiesTechnical Support: Provide technical support to all areas within the organization, including troubleshooting and resolving...


  • Richmond, Virginia, United States ABB Full time

    Job Title: Technical Support EngineerAt ABB, we are dedicated to delivering innovative solutions that empower our customers to create sustainable futures.Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance to internal and external...


  • Richmond, Virginia, United States ABB Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at ABB. As a Technical Support Engineer, you will play a critical role in providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.Key...