Technical Support Specialist
1 month ago
Cyber Resource is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
This is a full-time, onsite position requiring 5 days of work per week. The selected candidate will be responsible for providing technical support to employees, troubleshooting hardware and software issues, and communicating solutions to customers.
Key Responsibilities:
- Onboarding and offboarding employees
- Supporting and maintaining user account information changes
- Managing and monitoring customer IT issues using helpdesk tools
- Providing support over the phone, in person, and using remote control tools
- Acting as a liaison to ensure the delivery of high-performance IT support services
- Working directly with customers to assist in managing and fixing software and application issues
- Providing recommendations to management for the improvement of systems and processes
- Performing software installations manually and via automated deployment tools and command line scripting
- Creating documentation of work processes and procedures
Requirements:
- Strong customer service skills with a customer-first attitude
- Extensive skills and experience in desktop products, including Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
- Excellent research and investigative skills
- Knowledge and experience in Active Directory, Group Policy, remote support tools, basic networking, and software packaging and deployment
- Experience in working with help request tracking and reporting tools
- Knowledge of IT concepts and trends and new technologies
Preferred Skills:
- A/V Support
- Mobile Device Support
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