Senior Technical Support Specialist

2 hours ago


Richmond, California, United States Cynet Systems Full time

Job Description:

Cynet Systems is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our IT Operations Center, you will be responsible for establishing and maintaining our communications systems, ensuring seamless connectivity and data transmission.

Key Responsibilities:

  • Program voice and data telecommunications network circuits and equipment
  • Communicate with the IT Operations Center to ensure regional needs are met
  • Demonstrate servant leadership through collaborative strategic and tactical planning
  • Direct users to the appropriate source of help based on their needs
  • Respond to requests for IT Support in the Client IT Service Portal
  • Advise users on technology usage and communicate needs to the IT Operations Center
  • Provide coordination and assistance with Asset Management, PC Refresh, Phone System Issues, and Printer Refreshes
  • Inventories and prioritizes network and equipment repairs
  • Establish voice and data networks by programming features and interfaces
  • Verify service by testing and re-programming circuits and equipment
  • Communicate new technologies and changes to the assigned region
  • Document network configuration and programming
  • Analyze network performance and prepare reports
  • Maintain network by troubleshooting and repairing outages

Requirements:

  • Critical thinking and problem-solving skills
  • Customer focus and verbal and written communication skills
  • Planning and process improvement skills
  • Technical understanding and telecommunications knowledge
  • Independence and adaptability
  • Functional and technical skills
  • Decision making and operating systems skills
  • Cloud computing skills and ability to master new technologies quickly

Qualifications:

Associate degree in computer science, telecommunications, information technology, or similar field or equivalent work experience. 3-4 years of experience as a telecommunications specialist, IT support, or similar. Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.



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