Senior Technical Support Specialist
3 weeks ago
Job Description:
Cynet Systems is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our IT Operations Center, you will be responsible for establishing and maintaining our communications systems, ensuring seamless connectivity and data transmission.
Key Responsibilities:
- Program voice and data telecommunications network circuits and equipment
- Communicate with the IT Operations Center to ensure regional needs are met
- Demonstrate servant leadership through collaborative strategic and tactical planning
- Direct users to the appropriate source of help based on their needs
- Respond to requests for IT Support in the Client IT Service Portal
- Advise users on technology usage and communicate needs to the IT Operations Center
- Provide coordination and assistance with Asset Management, PC Refresh, Phone System Issues, and Printer Refreshes
- Inventories and prioritizes network and equipment repairs
- Establish voice and data networks by programming features and interfaces
- Verify service by testing and re-programming circuits and equipment
- Communicate new technologies and changes to the assigned region
- Document network configuration and programming
- Analyze network performance and prepare reports
- Maintain network by troubleshooting and repairing outages
Requirements:
- Critical thinking and problem-solving skills
- Customer focus and verbal and written communication skills
- Planning and process improvement skills
- Technical understanding and telecommunications knowledge
- Independence and adaptability
- Functional and technical skills
- Decision making and operating systems skills
- Cloud computing skills and ability to master new technologies quickly
Qualifications:
Associate degree in computer science, telecommunications, information technology, or similar field or equivalent work experience. 3-4 years of experience as a telecommunications specialist, IT support, or similar. Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
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