L2 Technical Support Specialist

4 weeks ago


Richmond, Virginia, United States Oracle Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Oracle Support Services team. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities
  • Field and resolve post-sales non-technical customer inquiries via phone and electronic means.
  • Provide technical support and guidance on the use and troubleshooting of our Electronic Support Services.
  • Act as a liaison between Oracle employees and customers, with minimal direction from management.
  • Provide guidance and resolution on a wide range of technical and non-technical customer issues.
Requirements
  • Minimum 2-3 years' experience installing/configuring/supporting/administering Micros F&B management software products.
  • Experience/understanding of working in a data center.
  • Degree or equivalent experience in a technical field.
  • Knowledge of food and beverage management procedures.
  • Minimum two years' F&B experience.
Preferred Qualifications
  • 2+ years database experience (Oracle, MySQL).
  • Working knowledge of Networks, PCs, and resolving installation issues.
  • Experience working with virtual machines (VMWare, Oracle Virtualbox).
  • Familiarity of current operating systems.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law.



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