Field Technical Support Specialist
4 weeks ago
Job Title: Field Technical Support Specialist - HVAC Expert
Job Summary:
We are seeking a highly skilled and motivated Field Technical Support Specialist to join our team at Carrier Enterprise. The successful candidate will provide on-site technical support and troubleshooting for Variable Refrigerant Flow (VRF) systems, ensuring optimal performance and customer satisfaction.
Key Responsibilities:
- Provide expert technical support and troubleshooting for VRF systems at customer locations.
- Guide customers through diagnostics and repairs on VRF equipment to ensure optimal performance.
- Conduct routine inspections to identify potential issues and provide recommendations.
- Respond promptly to customer inquiries and service requests.
- Offer professional advice and training to customers on the operation and maintenance of VRF systems.
- Build and maintain strong relationships with customers to foster trust and satisfaction.
Technical Expertise:
- Stay updated on the latest VRF technology, industry trends, and best practices.
- Continuously improve technical knowledge through training and certifications.
- Provide feedback to the engineering and product development teams based on field experiences.
Documentation and Reporting:
- Maintain detailed records of service visits, including diagnostics, repairs, and customer interactions.
- Prepare and submit accurate service reports and documentation in a timely manner.
- Assist in the development of technical manuals and support documentation.
Collaboration:
- Work closely with the sales team to support pre-sales activities, including system demonstrations and technical presentations.
- Collaborate with other technical support specialists to share knowledge and solve complex issues.
- Assist in training new team members and providing mentorship as needed.
Qualifications:
Education: Associate's or bachelor's degree in HVAC, Mechanical Engineering, or a related field. Relevant certifications (e.g., EPA 608, NATE) are a plus.
Experience: Minimum of 3-5 years of hands-on experience with VRF systems or similar HVAC equipment.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- Tools provided for fieldwork.
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