Field Technical Support Specialist

4 weeks ago


Richmond, California, United States Carrier Enterprise Full time

Job Title: Field Technical Support Specialist - HVAC Expert

Job Summary:

We are seeking a highly skilled and motivated Field Technical Support Specialist to join our team at Carrier Enterprise. The successful candidate will provide on-site technical support and troubleshooting for Variable Refrigerant Flow (VRF) systems, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

  • Provide expert technical support and troubleshooting for VRF systems at customer locations.
  • Guide customers through diagnostics and repairs on VRF equipment to ensure optimal performance.
  • Conduct routine inspections to identify potential issues and provide recommendations.
  • Respond promptly to customer inquiries and service requests.
  • Offer professional advice and training to customers on the operation and maintenance of VRF systems.
  • Build and maintain strong relationships with customers to foster trust and satisfaction.

Technical Expertise:

  • Stay updated on the latest VRF technology, industry trends, and best practices.
  • Continuously improve technical knowledge through training and certifications.
  • Provide feedback to the engineering and product development teams based on field experiences.

Documentation and Reporting:

  • Maintain detailed records of service visits, including diagnostics, repairs, and customer interactions.
  • Prepare and submit accurate service reports and documentation in a timely manner.
  • Assist in the development of technical manuals and support documentation.

Collaboration:

  • Work closely with the sales team to support pre-sales activities, including system demonstrations and technical presentations.
  • Collaborate with other technical support specialists to share knowledge and solve complex issues.
  • Assist in training new team members and providing mentorship as needed.

Qualifications:

Education: Associate's or bachelor's degree in HVAC, Mechanical Engineering, or a related field. Relevant certifications (e.g., EPA 608, NATE) are a plus.

Experience: Minimum of 3-5 years of hands-on experience with VRF systems or similar HVAC equipment.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • Tools provided for fieldwork.


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