Technical Support Specialist
3 weeks ago
Job Summary:
RICEFW Technologies is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers. This includes troubleshooting and resolving technical issues, providing training and guidance to customers, and collaborating with cross-functional teams to ensure seamless support.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues with desktops, laptops, tablets, and printers
- Collaborate with cross-functional teams to ensure seamless support
- Provide training and guidance to customers on technical topics
- Document and maintain accurate records of customer interactions
Requirements:
- Strong technical skills and knowledge of desktop operating systems
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications:
- Experience working in a technical support role
- Knowledge of helpdesk software and tools
- Ability to lift up to 50 pounds
What We Offer:
RICEFW Technologies offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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