Junior Field Support Technician

2 weeks ago

Columbus, United States Manifest Solutions Full time

Manifest Solutions is currently seeking a Junior Field Technician for a position in Columbus, OH.


  • Installs and tests software on stand-alone computers.
  • Troubleshoots and repairs hardware and software related issues on district end point computers.
  • Configures and installs computer workstations.
  • Diagnoses and resolves critical and non-critical hardware and software problems on a timely basis.
  • Provides technical assistance to end users, IT Service Desk, and peers, utilizing technical information provided through vendor relationships, hardware manufacturers and process manuals.
  • Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem.
  • Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair.
  • Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals.
  • Diagnoses, troubleshoots, and repairs software and hardware problems.
  • Closes trouble tickets upon completion of services or resolution of problem.
  • Performs backup activities and restoration of files as needed.
  • Participates in testing and implementation of new systems and procedures.
  • Works with staff and the departments to integrate technology solutions into the classrooms.
  • Maintains a record of hardware and software in use at assigned locations. This could include but is not limited to: Chromebooks, desktops, laptops, tablets, and printers.
  • Prepares required documentation and reports.
  • Maintains complete and accurate records and files by updating the districts ITSM software.
  • May be asked to support evening or weekend events or readiness initiatives (this is on a limited and minimal basis)
  • Performs other duties as assigned.


JOB QUALIFICATIONS:

  • CompTIA A+ Certification.
  • 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and software in an enterprise IT environment may be used in place of certification requirement.
  • Valid State of Ohio driver’s license.
  • Skill in using analysis equipment and entering keyboard commands to diagnose server, software, and hardware issues.
  • Interpersonal skills necessary to work with various levels of district staff and external vendors/consultants in the resolution of a variety of technology issues. Required to communicate technical information in non-technical terms.
  • Written skills necessary to maintain various departmental records, documents, and reports.
  • Physical ability to install and repair computer equipment.
  • Strong communication and customer service skills with demonstrated experience of practicing both.

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