Technical Support Specialist
2 months ago
Our client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team
If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place for you
What you will do in this role:
- Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized
- Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
- Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
Education/Experience required:
- Bachelors degree in Computer Science or related field OR Associates Degree in Computer Science or related field plus 2 years of job related experience OR 4 years Technical Help Desk or other job related experience.
- Ability to provide technical advice, guidance and informal training to customers using hardware and software programs.
- 1 year IT Technical Help Desk or in-bound call center environment experience (preferred).
Preferred certification: A+ Certification
Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.
Ask about our Employee Referral Program We offer fees for any placement of referred candidates. Please inquire about details.
-
Technical Support Specialist
5 days ago
Columbia, South Carolina, United States DP Solutions Full timeJob OverviewTechnical Support SpecialistWe are seeking a Technical Support Specialist to deliver remote assistance to our clientele. The successful candidate will possess a solid background in technical diagnostics and support for a range of Microsoft technologies.Primary DutiesFull-time role with standard working hoursProvide IT assistance for Microsoft...
-
Technical Support Specialist
20 hours ago
Columbia, Missouri, United States Club Car Wash Full timeCOMPANY PROFILE Club Car Wash is among the leading tunnel car wash enterprises in the United States, currently operating over 175 locations across various states. Our rapid expansion offers numerous opportunities for career-driven individuals dedicated to delivering outstanding service and high-quality car wash experiences for our customers. Enjoy a dynamic...
-
Technical Support Specialist
2 months ago
Columbia, United States Core Technology Solutions Full timeOur client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team!If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place...
-
Technical Application Support Specialist
4 days ago
Columbia, South Carolina, United States SC State Credit Union Full timeJob OverviewAre you a detail-oriented individual with a knack for technology? SC State Credit Union is in search of a Technical Application Support Specialist to enhance our innovative team. As a vital member of our Technology Systems and Services Department, you will engage with advanced technologies and collaborate with skilled professionals. This role...
-
Technical Support Specialist
3 months ago
Columbia, United States Rekor Systems Inc Full timeJob DescriptionJob DescriptionPosition SummaryWe are seeking an ambitious and highly technically savvy Technical Support Specialist to join our growing team. You will learn how our products function and pick up on the industry's latest technologies, leveraging strong communication skills and working directly with our clients and partners to provide...
-
Technical Support Specialist
6 days ago
Columbia, Maryland, United States Parry Labs Full timeAbout UsAt Parry Labs, we are dedicated to enhancing the modern combat advantage through the rapid development and integration of open systems. Our mission is to redefine the forefront of the evolving battlespace by providing transformative capabilities to our warfighters through innovative digital engineering, software, and hardware solutions. As a...
-
Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Oracle Full timePosition: Hospitality OPERA Cloud Technical Support SpecialistLocation: On-site roleAbout OracleOracle is seeking innovative and motivated individuals who are passionate about technology and customer service. The available position is for a Technical Support Specialist focused on providing Tier 1 assistance. This role encompasses more than just basic...
-
L2 Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Varonis Full timePosition Title: Technical Support Engineer – L2Are you prepared to contribute to a dynamic organization that excels in the cybersecurity sector?Varonis is a premier company dedicated to a clear objective: safeguarding sensitive data.Our SaaS solutions assist businesses in addressing significant challenges today—data protection and management. As the...
-
L2 Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Varonis Full timeJob Title: Technical Support Engineer – L2Are you prepared to contribute to a dynamic organization that stands at the forefront of the cybersecurity sector?Varonis is a premier entity with a clear objective: safeguarding sensitive data.Our SaaS solutions assist businesses in addressing some of the most pressing issues today—data protection and...
-
L2 Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Varonis Full timeJob Title: Technical Support Engineer – L2Are you prepared to contribute to a dynamic organization that stands at the forefront of the cybersecurity sector?Varonis is a premier entity with a clear objective: safeguarding sensitive data.Our SaaS solutions assist enterprises in addressing some of the most pressing issues today—data protection and...
-
L2 Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Varonis Full timePosition Title: Technical Support Engineer – L2Are you prepared to contribute to a thriving organization that stands at the forefront of the cybersecurity sector?Varonis is a premier company dedicated to a clear mission: safeguarding sensitive data.Our Software as a Service (SaaS) solutions assist businesses in addressing some of the most pressing...
-
Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Oracle Full timePosition: Hospitality OPERA Cloud Technical Support SpecialistLocation: On-site roleOpportunity OverviewAt Oracle, we are seeking innovative individuals who are passionate about technology and customer service. The role of Technical Support Specialist is pivotal in delivering Tier 1 support to our clients. Your responsibilities will extend beyond basic...
-
Technical Support Specialist
2 days ago
Columbia, South Carolina, United States Oracle Full timePosition: Hospitality OPERA Cloud Technical Support SpecialistLocation: On-site roleOpportunity OverviewAt Oracle, we are seeking innovative professionals who are passionate about technology and customer service. The role of the Technical Support Specialist involves providing Tier 1 support for our OPERA Cloud systems, ensuring a seamless experience for our...
-
Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Oracle Full timeHospitality OPERA Cloud Technical Support SpecialistLocation: On-site positionOpportunity with OracleThis is a full-time role requiring various AM and PM shifts, including weekends and holidays. Shift assignments will be based on operational needs at the time of hiring, primarily between 7am and 11pm ET, Monday through Sunday.Note: Visa sponsorship is not...
-
Technical Support Specialist
2 days ago
Columbia, South Carolina, United States AMAROK Full timeJob SummaryThe Technical Analyst provides AMAROK's Field Operations with technical support and monitors technical analysis to help prevent reoccurring product issues and/or downtime.This role also provides support for AMAROK's Installation, Customer Care, and Sales Department.Key ResponsibilitiesProvide technical support to internal and external customers...
-
Technical Support Specialist
7 hours ago
Columbia, South Carolina, United States Elegant Enterprise- Wide Solutions Inc Full timeJob OverviewPosition: Help Desk TechnicianThe Help Desk Technician plays a crucial role in providing technical assistance and support to users. This position involves responding to various forms of communication, including texts, emails, and phone calls, regarding technical challenges.Key Responsibilities:Address and resolve technical inquiries from...
-
Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Elegant Enterprise- Wide Solutions Inc Full timeJob OverviewPosition: Help Desk TechnicianThe Help Desk Technician is responsible for addressing technical inquiries via various communication channels, including texts, emails, and phone calls. This role involves:Documenting and analyzing technical problems and customer interactions.Managing and updating help desk tickets to ensure timely...
-
Technical Support Specialist
5 days ago
Columbia, South Carolina, United States Elegant Enterprise- Wide Solutions Inc Full timeJob OverviewPosition: Help Desk TechnicianRole Summary: The Help Desk Technician will address inquiries via various communication channels, including texts, emails, and phone calls, regarding technical challenges.Key Responsibilities:Respond to and resolve technical issues reported by users.Document and analyze technical problems and customer...
-
Technical Support Engineer
7 hours ago
Columbia, South Carolina, United States Integer Technologies Full timeJob OverviewPosition: IT Support SpecialistLocation: Columbia, SCCompany OverviewInteger Technologies is a pioneering research and product development firm established by experts in science and engineering, dedicated to advancing technology for national security. Our focus lies in conducting research and development on cutting-edge systems and technologies...
-
Technical Support Specialist
2 months ago
Columbia, United States Revolution Technologies Full timeON-SITE NO C2C (Only Available for U.S. Citizens due to Government Clearance)Resolve the day-to-day technical needs of customers by managing problems and solutions.Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes.Thoroughly document communication with customers and complete requests...